Business Process Analyst
Cognizant - India
مجموع سنوات الخبرة :8 years, 3 أشهر
Job Responsibilities:
Act as an interface between the management and the associates.
Responsible for work allocation and to maintaincompliance.
Conduct team meetings, brain storming sessions to understand process gaps & risks, arrive at
process improvement recommendations & systematic implementation.
Conduct audits, present findings and provide effective feedback forimprovement.
Preparing AHT, Reconciliation and Volume status reports on dailybasis.
Performing quality Audits for the team members on a daily basis
Ensure all the team members are aware and adhere to compliance &policies
Daily interaction with onshore staff & trainers to communicate compliance requirements andto
monitor daily productivity.
Responsible for work allocation and to maintaincompliance
Streamlining and designing the quality parameters as per businessrequirement
Preparing and mailing across Agenda for the Bi-weekly ProcessCall.
Prepared process documentation as perrequirement.
Training and Coaching New Hires and as well as conducting Process KnowledgeTest.
Ensure that the team reaches the quality and production benchmarks on a consistentbasis.
Publishing Quality Scores and Error analysis and SLA / metrics to theManagement.
Quality improvement program for the associates.
Quality Business Review, which includes Quality comparison and error analysis using Qualitytools.
Conducted refresher trainings for the bottom performers.
Provide regular performance feedback and giving frequent formal and informal coaching sessions.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team
effort.
Reviewing monthly reporting to check for completeness accuracy of financial calculations including
covenants.
Monitors/Screening duties of operations personnel to ensure efficient and safe operationof
premium audit process.
Send weekly forecast for all upcoming payment with details to treasury team for fundmanagement
Facilitated the team members and the new members on board about the product information and
process.
Prepare a payment schedule calendar with the alignment of respective controllers.
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MBA - Finance, Marketing , Administrations, Sales
BA -Computers