Kawther Hamed

* Handle all regulations calls and assisting professionals and facilities through website and online systems and solving their issues.

* Confirming and checking validation for all the government hospitals and specialists and clinic's appointments.

* Handling different DHA facilities inquiries (Health regulation, Medical Fitness, Primary Dubai Health Centers, Hospitals, Health Funding Follow up and up and provide updates on application status.

*Handling all government hospitals and specialists, clinics complaints and escalations through validate, and log the complaints on the system through all channels (Calls and Email) and follow up till closure.

* Floor support for difficult inquires and Monitoring, evaluating, and training new staff on customer service skills.

* Preparing Contracts.
*Sales Coordinator.
* Doing Procurements.
* Account assistance.
* Preparing Attendance daily.
* Coordinate and generate, search files.
* Checking stationary levels and ordering new supplies.
* making appointments, typing documents, filing and answering the phone.
* Responsible for issuing the trademark for the company from beginning till end.

* Handling Inbound, Outbound calls for different transportation such as (buses, taxis and water transportation).

* Handling all Complaints which related to roads and transportation, drivers, lost and found items.

* Handle all Licenses Inquiry for vehicles such as registration and renewing, import and export vehicles and transfer ownership additional to answer inquiries for plate number and possession certificate, salik.

* Journey planner by providing the correct buses and metro, tram and booking taxis for customers.

*Sharing Positive Events in the floor and worked as an operation for transferring the calls to the correct departments.

* Maintenance Medical instruments such as laboratory instruments.
* testing equipment’s and solutions.
* Sales and Marketing Medical solutions, devices.
* Back Offices Representative.

* Marketing by phone for a card which provides different services.
* Contacting potential or existing customers to inform them about a product or service using scripts.
* Answering questions about products or the company.
* Asking questions to understand customer requirements and close sales.