kawther weslati, Store Manager

kawther weslati

Store Manager

Al Futtaim Group

Lieu
Koweït
Éducation
Diplôme, diploma in management in international commerce
Expérience
16 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 11 Mois

Store Manager à Al Futtaim Group
  • Koweït - Al Koweït
  • Je travaille ici depuis juin 2019

People management:
▪ Follow up shop team through conducting meeting to discuss sales achievement vs. target and distribute role to reach objectives
▪ Staff Management (supervising, guide and support, motivation, conflict resolution, attendance, punctuality, customer service, Motivation, personal image)
▪ Train new and old team on how handle customers in addition to product knowledge in terms of features and benefits
▪ Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation

Sales Management:
▪ Set targets for team daily, weekly and monthly
▪ Motivate team to achieve their individual and store targets, and determine top and low performers
▪ Support all marketing activities
▪ Providing the necessary financial reports to the Accounting Department

Customers Services:
▪ Providing the best customer service to all customers in accordance with Company Policy and procedure
▪ Clienteling
▪ Customer control (feedback, complaints, suggestions) and handle customer complaints
▪ Develop, implement & improve Customer service standards

Stock & Inventory:
▪ Ensure appropriate stocks of products are available
▪ Conduct inventory of products as per standards and ensure accuracy
▪ Ensure all transfers in and out are accurately recorded as per policy
▪ Ensure stock safety ( cabinets and stockrooms)

Product and visual merchandising:
▪ Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
▪ Product reporting and stock control (sold, on hand, available in the w/house)
▪ Ensure windows displays, shop graphics and POS materials as per guidelines
▪ Stockroom and Warehouse organization control

Shop Administration:
▪ Ensure all policies and procedures are followed properly
▪ Ensure all financial and baking work is completed accurately
▪ Ensure cleanliness, safety and security of store is given high importance
▪ Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
▪ Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies

Store manager à Al OSTOURA Company
  • Koweït - Al Koweït
  • Je travaille ici depuis février 2014

CUSTOMERS
Providing the best customer service to all customers in accordance with Company Policy and procedure
Customer control (feedback, complaints, suggestions)
Customer relations.
Develop, implement & improve Customer service standards
Resolve complaints and problems as they arise from customers and employees



MERCHANDISE
Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
Product reporting and stock control (sold, on hand, available in the w/house)
Replacing and organizing garments on the Shop floor and in Stockroom
Monitoring Window dressing, new collection organizing in different shops
Stockroom and Warehouse organization control
Plan/Coordinate sales promotion activities and prepare or direct workers preparing merchandise displays
CASH MANAGEMENT
Supervising of daily sales cash, petty cash
Operating, supervising users on, and troubleshooting the POS system
Monitoring Banking the daily sales cash to the designated bank and/or with the Accounting Department
Providing the necessary financial reports to the Accounting Department
Monitoring Cash flows participate in Annual Budgeting/Sales plans
EMPLOYEE
Staff Management (supervising, guide and support, motivation, conflict resolution)
Staff control (attendance, punctuality, customer service, Motivation, personal image)
Training new and develop all shop retail associates
Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis.
Plan and assign yearly/monthly goals, tasks and assignments. Assure proper completion through follow-up
Ensure compliance of established procedures, practices, sales and security from every Employee Manual.
ADMINISTRATION
Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
Maintain adherence to all Company policies and procedures.
Management of all office tasks including management of funds and media, receiving, inventory and payroll.
Maintenance, cleaning and lighting control
Performing all extra works that might be required for the shop
Overall responsibility for the Assets of the company.
Leadership skills:
Demonstrated ability to motivate and lead employees
Able to meet retail sales goals
Excellent communication skills & good Customer relation
Results driven approach
Good organizational skills and the ability to multitask
Flexible at all times
Strong Leadership Skills

Store Manager à Kenzo - Kuwait
  • Koweït - Al Koweït
  • janvier 2017 à juin 2019

People management:
▪ Follow up shop team through conducting meeting to discuss sales achievement vs. target and distribute role to reach objectives
▪ Staff Management (supervising, guide and support, motivation, conflict resolution, attendance, punctuality, customer service, Motivation, personal image)
▪ Train new and old team on how handle customers in addition to product knowledge in terms of features and benefits
▪ Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation

Sales Management:
▪ Set targets for team daily, weekly and monthly
▪ Motivate team to achieve their individual and store targets, and determine top and low performers
▪ Support all marketing activities
▪ Providing the necessary financial reports to the Accounting Department

Customers Services:
▪ Providing the best customer service to all customers in accordance with Company Policy and procedure
▪ Clienteling
▪ Customer control (feedback, complaints, suggestions) and handle customer complaints
▪ Develop, implement & improve Customer service standards

Stock & Inventory:
▪ Ensure appropriate stocks of products are available
▪ Conduct inventory of products as per standards and ensure accuracy
▪ Ensure all transfers in and out are accurately recorded as per policy
▪ Ensure stock safety ( cabinets and stockrooms)

Product and visual merchandising:
▪ Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
▪ Product reporting and stock control (sold, on hand, available in the w/house)
▪ Ensure windows displays, shop graphics and POS materials as per guidelines
▪ Stockroom and Warehouse organization control

Shop Administration:
▪ Ensure all policies and procedures are followed properly
▪ Ensure all financial and baking work is completed accurately
▪ Ensure cleanliness, safety and security of store is given high importance
▪ Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
▪ Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies

Store Manager à Kenzo - Kuwait
  • Koweït - Al Koweït
  • janvier 2017 à juin 2019

People management:
▪ Follow up shop team through conducting meeting to discuss sales achievement vs. target and distribute role to reach objectives
▪ Staff Management (supervising, guide and support, motivation, conflict resolution, attendance, punctuality, customer service, Motivation, personal image)
▪ Train new and old team on how handle customers in addition to product knowledge in terms of features and benefits
▪ Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation

Sales Management:
▪ Set targets for team daily, weekly and monthly
▪ Motivate team to achieve their individual and store targets, and determine top and low performers
▪ Support all marketing activities
▪ Providing the necessary financial reports to the Accounting Department

Customers Services:
▪ Providing the best customer service to all customers in accordance with Company Policy and procedure
▪ Clienteling
▪ Customer control (feedback, complaints, suggestions) and handle customer complaints
▪ Develop, implement & improve Customer service standards

Stock & Inventory:
▪ Ensure appropriate stocks of products are available
▪ Conduct inventory of products as per standards and ensure accuracy
▪ Ensure all transfers in and out are accurately recorded as per policy
▪ Ensure stock safety ( cabinets and stockrooms)

Product and visual merchandising:
▪ Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
▪ Product reporting and stock control (sold, on hand, available in the w/house)
▪ Ensure windows displays, shop graphics and POS materials as per guidelines
▪ Stockroom and Warehouse organization control

Shop Administration:
▪ Ensure all policies and procedures are followed properly
▪ Ensure all financial and baking work is completed accurately
▪ Ensure cleanliness, safety and security of store is given high importance
▪ Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
▪ Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies

Store Manage à Sultan Center
  • Koweït - Al Farawaniyah
  • janvier 2009 à octobre 2013

develop business strategies to raise our customers, meet sales goals by training, motivating, ensure height level of customers satisfaction through excellent customer service.

Store Manager à Retail company
  • Koweït - Al Koweït
  • avril 2007 à février 2009

responsible for the over all store management, develop business strategies to raise our customer's pool, expland store traffic and optimize profitability

Éducation

Diplôme, diploma in management in international commerce
  • à University of commerce Tunisia
  • mars 2006
Baccalauréat, diploma in international commerce
  • à ISET
  • janvier 2003

* 2002-2003 baccalaureate " economy"

Specialties & Skills

Stock Control
Visual Merchandising
Customer Service
Store Management
BRANDING
DEVELOPED SALES
MARKETING
RECRUITING
SALES REPRESENTATIVE
store manager
TRAINING
CONTRACTS

Langues

Arabe
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Anglais
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Français
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