Store Manager
Al Futtaim Group
مجموع سنوات الخبرة :16 years, 10 أشهر
People management:
▪ Follow up shop team through conducting meeting to discuss sales achievement vs. target and distribute role to reach objectives
▪ Staff Management (supervising, guide and support, motivation, conflict resolution, attendance, punctuality, customer service, Motivation, personal image)
▪ Train new and old team on how handle customers in addition to product knowledge in terms of features and benefits
▪ Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation
Sales Management:
▪ Set targets for team daily, weekly and monthly
▪ Motivate team to achieve their individual and store targets, and determine top and low performers
▪ Support all marketing activities
▪ Providing the necessary financial reports to the Accounting Department
Customers Services:
▪ Providing the best customer service to all customers in accordance with Company Policy and procedure
▪ Clienteling
▪ Customer control (feedback, complaints, suggestions) and handle customer complaints
▪ Develop, implement & improve Customer service standards
Stock & Inventory:
▪ Ensure appropriate stocks of products are available
▪ Conduct inventory of products as per standards and ensure accuracy
▪ Ensure all transfers in and out are accurately recorded as per policy
▪ Ensure stock safety ( cabinets and stockrooms)
Product and visual merchandising:
▪ Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
▪ Product reporting and stock control (sold, on hand, available in the w/house)
▪ Ensure windows displays, shop graphics and POS materials as per guidelines
▪ Stockroom and Warehouse organization control
Shop Administration:
▪ Ensure all policies and procedures are followed properly
▪ Ensure all financial and baking work is completed accurately
▪ Ensure cleanliness, safety and security of store is given high importance
▪ Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
▪ Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
CUSTOMERS
Providing the best customer service to all customers in accordance with Company Policy and procedure
Customer control (feedback, complaints, suggestions)
Customer relations.
Develop, implement & improve Customer service standards
Resolve complaints and problems as they arise from customers and employees
MERCHANDISE
Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
Product reporting and stock control (sold, on hand, available in the w/house)
Replacing and organizing garments on the Shop floor and in Stockroom
Monitoring Window dressing, new collection organizing in different shops
Stockroom and Warehouse organization control
Plan/Coordinate sales promotion activities and prepare or direct workers preparing merchandise displays
CASH MANAGEMENT
Supervising of daily sales cash, petty cash
Operating, supervising users on, and troubleshooting the POS system
Monitoring Banking the daily sales cash to the designated bank and/or with the Accounting Department
Providing the necessary financial reports to the Accounting Department
Monitoring Cash flows participate in Annual Budgeting/Sales plans
EMPLOYEE
Staff Management (supervising, guide and support, motivation, conflict resolution)
Staff control (attendance, punctuality, customer service, Motivation, personal image)
Training new and develop all shop retail associates
Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis.
Plan and assign yearly/monthly goals, tasks and assignments. Assure proper completion through follow-up
Ensure compliance of established procedures, practices, sales and security from every Employee Manual.
ADMINISTRATION
Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
Maintain adherence to all Company policies and procedures.
Management of all office tasks including management of funds and media, receiving, inventory and payroll.
Maintenance, cleaning and lighting control
Performing all extra works that might be required for the shop
Overall responsibility for the Assets of the company.
Leadership skills:
Demonstrated ability to motivate and lead employees
Able to meet retail sales goals
Excellent communication skills & good Customer relation
Results driven approach
Good organizational skills and the ability to multitask
Flexible at all times
Strong Leadership Skills
People management:
▪ Follow up shop team through conducting meeting to discuss sales achievement vs. target and distribute role to reach objectives
▪ Staff Management (supervising, guide and support, motivation, conflict resolution, attendance, punctuality, customer service, Motivation, personal image)
▪ Train new and old team on how handle customers in addition to product knowledge in terms of features and benefits
▪ Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation
Sales Management:
▪ Set targets for team daily, weekly and monthly
▪ Motivate team to achieve their individual and store targets, and determine top and low performers
▪ Support all marketing activities
▪ Providing the necessary financial reports to the Accounting Department
Customers Services:
▪ Providing the best customer service to all customers in accordance with Company Policy and procedure
▪ Clienteling
▪ Customer control (feedback, complaints, suggestions) and handle customer complaints
▪ Develop, implement & improve Customer service standards
Stock & Inventory:
▪ Ensure appropriate stocks of products are available
▪ Conduct inventory of products as per standards and ensure accuracy
▪ Ensure all transfers in and out are accurately recorded as per policy
▪ Ensure stock safety ( cabinets and stockrooms)
Product and visual merchandising:
▪ Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
▪ Product reporting and stock control (sold, on hand, available in the w/house)
▪ Ensure windows displays, shop graphics and POS materials as per guidelines
▪ Stockroom and Warehouse organization control
Shop Administration:
▪ Ensure all policies and procedures are followed properly
▪ Ensure all financial and baking work is completed accurately
▪ Ensure cleanliness, safety and security of store is given high importance
▪ Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
▪ Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
People management:
▪ Follow up shop team through conducting meeting to discuss sales achievement vs. target and distribute role to reach objectives
▪ Staff Management (supervising, guide and support, motivation, conflict resolution, attendance, punctuality, customer service, Motivation, personal image)
▪ Train new and old team on how handle customers in addition to product knowledge in terms of features and benefits
▪ Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation
Sales Management:
▪ Set targets for team daily, weekly and monthly
▪ Motivate team to achieve their individual and store targets, and determine top and low performers
▪ Support all marketing activities
▪ Providing the necessary financial reports to the Accounting Department
Customers Services:
▪ Providing the best customer service to all customers in accordance with Company Policy and procedure
▪ Clienteling
▪ Customer control (feedback, complaints, suggestions) and handle customer complaints
▪ Develop, implement & improve Customer service standards
Stock & Inventory:
▪ Ensure appropriate stocks of products are available
▪ Conduct inventory of products as per standards and ensure accuracy
▪ Ensure all transfers in and out are accurately recorded as per policy
▪ Ensure stock safety ( cabinets and stockrooms)
Product and visual merchandising:
▪ Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise
▪ Product reporting and stock control (sold, on hand, available in the w/house)
▪ Ensure windows displays, shop graphics and POS materials as per guidelines
▪ Stockroom and Warehouse organization control
Shop Administration:
▪ Ensure all policies and procedures are followed properly
▪ Ensure all financial and baking work is completed accurately
▪ Ensure cleanliness, safety and security of store is given high importance
▪ Formulate/Assist pricing policies on merchandising according to requirements for profitability of retail operations
▪ Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies
develop business strategies to raise our customers, meet sales goals by training, motivating, ensure height level of customers satisfaction through excellent customer service.
responsible for the over all store management, develop business strategies to raise our customer's pool, expland store traffic and optimize profitability
* 2002-2003 baccalaureate " economy"