Kayesu Lilian, Front Office receptionist

Kayesu Lilian

Front Office receptionist

KHOTELS entebbe

Location
Uganda
Education
Bachelor's degree, Travel And Tourism Management
Experience
2 years, 11 Months

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Work Experience

Total years of experience :2 years, 11 Months

Front Office receptionist at KHOTELS entebbe
  • Uganda - Entebbe
  • My current job since December 2023

Meet and greet guests.

Ensure a smooth check in and check out process.

Maintain high standard guest relations

customer care trainee at Uganda Civil Aviation Authority
  • Uganda - Entebbe
  • June 2023 to September 2023

follow standard operating procedure at the airport.

offer guidance and support to passengers by answering their queries and showing direction.

Answer calls without delay giving clear detailed flight and airport information.

Waitress at Hotel Africana uganda
  • Uganda - Kampala
  • April 2021 to May 2023

welcome and greet guests showing them where to seat.

present the menu and offer them service accordingly

Education

Bachelor's degree, Travel And Tourism Management
  • at Makerere university of business school
  • February 2024

Airlines Reservation Systems. Tour operations. Travel Agency Management. Hospitality Facilities Management. Customer care Management

Specialties & Skills

Tourism
Aviation Industry
Travel Services
Hospitality Management
Customer Care
guest relations
team work
communication skills
Problem Solving
Computer literacy

Languages

English
Native Speaker
German
Beginner
French
Beginner

Memberships

Educate Uganda
  • Community development, educate financial literacy
  • March 2018

Training and Certifications

Airport operations (Training)
Training Institute:
Uganda Civil Aviation Authority
Date Attended:
June 2023
Duration:
8 hours

Hobbies

  • Watching Movies, live comedy and band
  • Reading and writing
    I got a certificate as creative director in school editorial team.
  • Traveling and visiting new places
    Customer relations