كاظم زايدي

Took charge of a substantial portfolio of accounts with significant outstanding balances, demonstrating a high level of expertise in managing complex financial situations and driving improvements in financial health.

Managed high-profile clients, including NEOM, NOMAC, SABIC, KAUST, and Marafiq, with a focus on ensuring timely payments and optimizing cash flow. This involved proactive engagement and strategic planning to align with clients' financial schedules and requirements.

Developed and implemented comprehensive credit control policies that significantly reduced outstanding balances. These policies included rigorous credit assessment procedures and clear guidelines for managing credit risk.

Conducted in-depth creditworthiness evaluations and risk assessments for both new and existing customers, leveraging financial data and market insights to make informed credit decisions and mitigate potential risks.

Enhanced invoicing processes and streamlined order processing, which minimized disputes and delays. This involved refining invoicing accuracy, improving order tracking systems, and ensuring prompt and clear communication with clients.

Collaborated closely with clients to address payment issues, negotiate favorable terms, and establish transparent communication channels, fostering strong, trust-based relationships and ensuring clear and effective interactions.

Achieved a notable reduction in outstanding debts through a combination of persistent follow-ups, strategic negotiations, and tailored payment plans. This proactive approach ensured financial recovery and reinforced client relationships.

Implemented innovative strategies and best practices to continuously improve credit control processes, including leveraging technology for better financial tracking and reporting, and staying updated with industry trends to enhance overall efficiency and effectiveness.

Managed full-cycle accounting operations including accounts receivable, accounts payable, journal entries, and general ledger updates.
Issued customer invoices, tracked collections, and followed up on overdue accounts to reduce Days Sales Outstanding (DSO).
Verified supplier invoices, processed vendor payments, and maintained accurate payable aging reports.
Performed monthly bank, vendor, and intercompany reconciliations to ensure financial accuracy.
Prepared monthly, quarterly, and annual financial reports including income statements, balance sheets, and cash flow statements.
Recorded all financial transactions accurately in ERP/Accounting software and ensured timely posting.
Assisted in VAT filing and ensured compliance with Saudi ZATCA e-invoicing regulations.
Monitored cost of goods sold (COGS), reconciled inventory data with financial records, and supported internal audits.
Coordinated with procurement, warehouse, and sales teams to resolve discrepancies and improve workflow.
Maintained and organized financial documents, supporting internal and external audit processes.
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Expertly managed import and export processing documents, ensuring each shipment was handled with precision and timeliness, thereby driving seamless logistics operations and enhancing supply chain efficiency.

Delivered outstanding customer support, expertly addressing inquiries and resolving issues related to shipping documentation with a focus on providing a superior customer experience and ensuring satisfaction.

Ensured rigorous compliance with international shipping regulations and company policies, maintaining impeccable accuracy and consistency in all documentation to uphold high standards of operational excellence.

Orchestrated seamless coordination with internal departments and external stakeholders, facilitating smooth and efficient import and export operations through strategic collaboration and effective communication.

Maintained meticulous records of all shipping documents and customer interactions, ensuring robust documentation for audits and future reference, and supporting operational transparency and integrity.

Played a pivotal role in training new team members, imparting knowledge on import and export processing procedures and customer service best practices, thereby empowering the team and elevating overall performance.

Proactively monitored and enhanced processes to boost efficiency and customer satisfaction in import and export operations, implementing innovative improvements and best practices that drove operational success and delivered exceptional service quality.

Masterfully managed and significantly reduced outstanding balances across a diverse portfolio, including high-profile clients such as Schlumberger, KAUST, ABB, SABIC, and other major revenue generators, showcasing unparalleled expertise in credit control and financial management.

Conducted thorough and insightful creditworthiness evaluations, meticulously assessing client financial stability to make informed decisions and mitigate risk effectively.

Ensured flawless accuracy and timeliness in invoicing processes, setting the standard for precision and efficiency in financial documentation.

Executed meticulous bank reconciliations, maintaining impeccable financial records and ensuring financial integrity with unmatched diligence.

Implemented innovative and streamlined order processing systems, dramatically enhancing operational efficiency and setting new benchmarks in process optimization.

Communicated payment terms with exceptional clarity, fostering strong relationships with clients and ensuring compliance with financial agreements.

Developed and enforced robust credit control policies and procedures, expertly managing financial risk and optimizing cash flow to support organizational goals.

Coordinated seamlessly with finance and sales departments, providing insightful monitoring and reporting on account statuses to ensure alignment and drive strategic decisions.

Delivered comprehensive financial analysis and reports to senior management, empowering informed decision-making with detailed insights and actionable recommendations.

Successfully recovered substantial outstanding amounts from high-profile clients, resulting in a remarkable improvement in the company's cash flow and demonstrating a track record of exceptional financial acumen.

Built and nurtured strong relationships with key clients, leading to improved payment behaviors, reduced delinquency rates, and an elevated standard of client engagement and satisfaction.

- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer issues and complaints related to courier and logistics services.
- Provide accurate information about services, shipping rates, and delivery times.
- Track shipments and provide updates to customers regarding the status of their deliveries.
- Address and resolve delivery issues, such as delays, lost packages, and incorrect shipments.
- Record and maintain customer interactions, transactions, comments, and complaints in the CRM system.
- Collaborate with other departments to resolve customer issues and improve service quality.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Assist customers with booking and scheduling pickups and deliveries.
- Maintain a high level of customer satisfaction by providing prompt and courteous service.
- Proven experience in a customer support role, preferably in the courier or logistics industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think on your feet.
- Proficiency in using customer service software and CRM systems.