Independent Contractor – Website Design and Content Management
Marvin Jeter, Education Consultant / Ice House Alley Warehouses / A Grand Affair
Total years of experience :7 years, 0 Months
- Developed, maintained, and updated client website, including production of web content
- Assessed, cataloged, and organized content (content inventory)
- Consistently reviewed content, identifying sections that need a greater depth of material and removing outdated material
- Maintained an expert knowledge of content management software in order to use the tool effectively and efficiently
- Kept current on emerging web technologies
- Assured web-based information is archived for future needs and reference
- Managed operations to include: adding/terminating users; assigning user permissions and access; designing, implementing, and maintaining databases
- Provided end-user support, remotely or in person, including troubleshooting, installing & maintaining software and hardware and management of website/social media components
- Oversaw the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including PCs, operating systems, hardware, and software
- Responsible for the management and maintenance of organization’s Local Area Network (LAN) to ensure optimal performance and establish security and protection protocols for internal network
- Developed and managed plans to ensure the secure and reliable backup and archiving of all corporate digital data
- Developed and oversaw training for all staff to ensure productive use of IT systems
- Researched potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
- Kept Executive Director well-informed of activities and recommended corrective actions
- Aided in teaching Operations Management, a senior-level MSIS undergraduate course
- Conducted office hours and guided over 300 students with homework and assignments
- Led discussion sections, posted materials online and responded to students' questions verbally and electronically
- Assisted with the administration of the course
- Tutored students and assisted in grading student work
- Carried out IT helpdesk/desktop work within the department procedures to ensure consistency of service to users
- Supported members in the use of computer equipment by the provision of advice, training, and solutions to their problems, escalating the problem to the relevant authority
- Provided proactive and reactive end user support and remote support to immediately resolve any end user problems
- Suggested changes to working methods or suitable hardware or software in order to provide improved services to users or hardware performance
- Followed all relevant operational procedures and instructions in order to perform work in a controlled and consistent manner
- Aided patrons on general lab use and performed hardware and software troubleshooting
- Assisted Help Desk Administrator with planning, development, scheduling and operations of lab facilities
Assisted in developing a rating system to assess grief and adaptation among parents of children and co-authored a research paper for an international conference on Child Development at the 2011 SRCD biennial meeting in Montreal
- Assisted HRIS Analysts and Programmer Analysts with documentation for system upgrade
- Outlined changes for system upgrade from MS SQL 2000 to MS SQL 2005
- Worked with Microsoft SQL, Accero Cyborg, and HR Online
- Generated turnover and retention reports using MS Access, MS Excel, and MS SQL Server
- Assisted students, staff, and faculty members with computer hardware and software solutions
- Performed IT technical service delivery role including support for approximately 80 computers, printers, and other equipment in and around the FACET Center
- Implemented and supported Windows XP and Vista desktop environment, LAN infrastructure, and web technologies
- Identified and isolated technical issues and initiated action as appropriate
- Consulted and collaborated with in-house IT team to resolve complex problems and issues
- Documented and deployed technical processes and procedures
- Worked as part of a 12 member team to assist patients with basic needs
- Providing support to all security functions at the facility, including building security, locks and containers, arranging and issuing passes
Member: Information Security and Assurance Club (ISAC) Association of Information Technology Professionals (AITP) Institute of Research in Information Systems (IRIS) Center for Telecommunications and Network Security (CTANS)
Dean’s Honor Roll – Oklahoma State University Transfer Nonresident Achievement Scholarship – Oklahoma State University
Cert IV in Business
