Keerthi Kamal

Process Customer On boarding as per the procedure, and capture details accurately in the Core system.
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File and retain documents for Customers on boarded at Central Operations
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Process Card Holder Files, Salary Files and other relevant files and tasks in a timely manner, and accurately as per Customer instruction without any errors, mismatch of data and duplication or deletion
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Process approved Refunds and Returns within the agreed TAT.
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Maintenance records relevant to the WPS Processing as per internal and regulatory requirements.
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Providing excellent Customer Service is provided to internal Customers, as well as to external Customers dealing with the department.
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Maintain excellent working relationship with all Business Team/functions such as Sales, Relationship team and other Departments to address service issues.
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Adhere to all applicable internal policies and regulatory requirements related to Card issuance and WPS processing. Assist in preparation of Reports required for monitoring daily tasks and activities of the Department.
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Escalate issues and areas of risks to the Department Head and Management Team members as necessary.
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Process by validating the authentication of the ancillary service requests (Replacement/SOA/Dispute Claims/Pin rest etc.)
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Received from branches/sales team/Relationship officers on cards services.
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Complete assigned processed related to WPS accurately and in a timely manner.

Preparing monthly KPI/score card and submitting to the client.

Handling days to operation Liaise with HR, Procurement, Finance, and HSEQ related activities.

Handling petty Cash/Operational Vehicles and fines/ Millage Analysis/Employee Clearance/Leave planner_

To create, maintain and update completion certificate, bill batch, and invoices, this all information received by the department, electronically or paper, for reference and documentation purposes Issue work orders Job

Description, Generate reports from Maximo.

To assist the operation team in the preparation of the

Annual budget, management weekly and monthly reports,

Monthly performance reports, quarterly special reports,

Correct products and services are delivered to customers in a timely manner.

Manages day-to-day operations related to Engineering department.