HUMAN RESOURCE EXECUTIVE (TEAM LEADER)
Dulsco
Total years of experience :12 years, 9 Months
I am working alongside the HR Operations Manager to manage a team of nine HR Coordinators in different Emirates; in the capacity of a team leader. In addition to guiding and supporting my team. I am also tasked with streamlining some of the existing processes to enhance HR efficiency and productivity. Responsible tasks include:
Change Management
Document Management System (DMS) - Defining the process concerning HR and working with the vendor during implementation, and conducting the UAT before moving to production. I am the point of contact for all inquiries from the HR and Operations team.
SharePoint - Eliminating waste by streamlining the approval process and count required to reduce the timeframe and enhance productivity.
Oracle JDE - Automation of manual updates.
Lean Six Sigma - implemented processes to eliminate waste that resulted in monetary
and non-monetary benefits to the organization. Thus far, we have been able to save
AED.90, 000/-. Onboarding and Deployment
Induction, make sure that recruits undergo inductions from the health and safety, welfare, and recruitment team within 24 hours post-arrival.
Visa medical/EID Biometric, completion of all RP requirements before 48 hours after the arrival.
Deployment, making sure that deployment does not exceed 48 hours of employee arrival.
Repatriation
Instrumental in streamlining the repatriation process that resulted in savings of
approximately AED.200, 000/-; by avoiding late exit and absconder cases.
Oversee the entire cycle of repatriation and ensure that the process is completed
within ten days of FTC. In 2019 we have achieved 70% in comparison to 50% in 2018.
Policy Review and Implementation
Review the policies and procedures and guide management and staff.
MIS & Data management
Conduct studies on different HR metrics such as turnover, probationary success, and
disciplinary actions, on-boarding, and; generate and analyse related reports.
Ensure that data quality & accuracy at all times on HRMS, especially data changes/
updates which have a direct impact on payroll and benefit. HR Operations
Support the employees on a day to day concerns and any arising conflict.
Implement and maintain the Disciplinary action Matrix in line with applicable and in
compliance with the Code of conduct and UAE Local Labour Law.
Initiating and completing department and business unit transfer.
Look after the medical benefit plans.
Coordinating the yearly satisfaction survey and working closely with management and
employees to improve work relationships, build morale, and increase productivity and
retention.
Coordination of leave record and ensure accurate data is updated in SharePoint and
JDE. Regularization of leaves and clarification of doubts.
The recommendation of salary, benefits, etc., and coordinating the internal approval
process.
HUMAN RESOURCES EXECUTIVE
The ELS Club| 2015 - 2017
I was responsible for assessing and anticipating all HR-related needs and ensuring that all the requirements are met. Responsible tasks include:
Talent Acquisition
Responsible for the full 360’ lifecycle of recruitment within the business unit.
Fulfil the business unit requirements within agreed lead time (max 30 days from MRF
submission).
Support and work with Heads of Departments for the recruiting of skilled & unskilled
workforce.
Responsible and accountable for recording all new joiner data in the HRM system,
maintain and keep up to date all company documentation in- line with recruitment
process & guidelines. Policy Review and Implementation
Collaborate with colleagues in the human resources department to develop policies, programs, and solutions.
Other Tasks
Mediate and resolve employee relations issues; conduct thorough and objective
investigations when necessary.
Works closely with management and employees to improve work relationships, build
morale, and increase productivity and retention.
Conduct training, maintaining employee relations, personnel management, Instilling
Discipline, Employee Retention, Exit Process, etc....
Develop decisive employee engagement strategies to reduce employee attrition.
I was facilitating the annual performance management, including objectives planning, KPI setting, and performance appraisals (mid-year review and end year evaluation).
* Responsible for giving administrative support to more senior staff in the HR department
* Updating staff attendance forms and records.
* Writing up job descriptions.
* Uploading vacancies onto job boards.
* Verifying employee references.
* Organizing interviews for job applicants.
* Screening resumes and then only passing on the most suitable ones to the senior manager to review.
* Replying to people who have applied for a job and letting them know if they have been successful or not.
* Scheduling interviews.
* Coming up with a list of relevant questions to ask candidates at a job interview.
* Explaining insurance coverage and other benefits to employees.
* Updating HR records and files.
* Sending out relevant contractual information to new employees.
* Assisting in training new employees.
* Performing miscellaneous clerical functions as assigned by senior managers.
* Researching information to put into staff training manuals.
• Recruitment and selection
• Job Analysis
• Best practice, research and policy formulation
• Ensure the relevant HR database is up to date, accurate and complies with legislation
• Assist in the recruitment process
• Liaise with recruitment agencies
• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services.
• Manage account services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Coordinate company staff to accomplish the work required to close sales.
• Develop and implement special sales activities to reduce stock.
• Follow-up on collection of payment
In this era of globalisation and rapid technological development, marketing is increasingly important for all types of organisations: businesses, governments and NGOs all need to focus on customer value through the products and services they create. Students have the opportunity to study a wide range of advanced topics in marketing and gain both generalist and specialist marketing skills that are professionally oriented.
Human Resource Management at a strategic level requires creative, analytical and conceptual skills to conceive and implement HR strategies that function effectively across dynamic organisations.The program (MSHRM) has helped me to develop the core competencies in human resource management and to advance into positions of greater managerial responsibility. The Master of Strategic Human Resource Management (MSHRM) provides a critical perspectives on the role and functions of HR executives and change agents. The program presents powerful tools for analysing strategic alignment, managing employment relationships and identifying leadership and team dynamic skills essential to orchestrate organisational change. It also challenges me to analyse, diagnose and execute judgments across all human resource functions, to support the strategic objectives of your organisation.
Human Resources Management, Job Design and Pay, Recruitment Process, Selection Process, Interview Techniques, Training and Appraisal, Business Culture, Business Ethics, Employee Motivation, Managing Change etc
Customer Service Basics, Providing Excellent Customer Service, Customer Service in the Hospitalility and Retail Industry, Customer Service in the Public Sector etc.