Kehinde Afolabi

• Provides training to new employees to uphold company policies and sustain customer satisfaction.
• Initiates inventory control measures to sustain stock levels, and helped to order new inventories.
• Investigates and resolves customer complaints or issues to strengthen store reputation and grow customer retention.
• Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products.
• Educates customers on available product options to meet and exceed customer service experience.
• Facilitates inventory and stock management.
• Conducts routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.
• Provides high-quality customer service to optimize customer purchasing

• Timely follow up and qualify new prospects from either inbound leads or customer requests generated by our varied marketing campaigns
• Prospect, educate, qualify and develop new prospects to appointments for the territory manager
• Research accounts, identify key players, generate interest and obtain business requirements
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads and opportunities.
• Apply understanding of the needs of the target customer segments and complete the sales cycle from initial call to close within circa 2-4 weeks
• Achieve or exceed monthly and quarterly targets.
• Preparing summary data reports on identified KPI’s
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Use phone, email, and internal marketing tools to perform selling activities and drive new business
• Maintain required activity metrics, via phone calls, appointments, demos and funnel development
• Respond to inbound inquiries, outbound marketing campaigns, and successfully lead opportunity development

• Excelled within service-oriented industry, Cultivated positive relationships with customers and expanded business through word-of-mouth referrals.
• Built an impressive record of achievement and advancement through a series of progressively responsible positions leading high growth ventures in new markets.
• I acquire an appreciable number of clients for Standard Alliance Insurance over duration for which I served there, contributing towards increased customer base of the firm and increased revenue base of the firm.