Keirwell Diamante

Managed end-to-end credit card payment processing, invoice validation, and transaction posting
through calls, emails, and online portals, ensuring accuracy and timely completion.
Verified invoice details, payment information, and supporting documents by coordinating with
suppliers and clients to prevent processing errors.
Reviewed transactions, investigated discrepancies, and resolved payment-related issues in
accordance with company procedures.
Handled client communications regarding payment concerns, account updates, and required
actions for resolution.
Prepared weekly reports on outstanding payments and account statuses to support monitoring
and follow-up activities.
Supported onboarding and operational processes through data collection, validation, and
coordination with internal teams.

Assisted customers with account updates, package changes, and subscription management
across multiple channels.
Explained billing charges and service details clearly to reduce repeat contacts and improve
customer satisfaction.
Scheduled and confirmed earliest available technician visits, and escalated technical issues to
ensure fast and effective resolution.
Maintained accurate customer records and case documentation using Salesforce CRM and
internal CRM tools.

Delivered consultative sales support by identifying customer needs and recommending
appropriate products and services.
Managed the full sales cycle including lead handling, product presentation, closing, and customer
follow-ups.
Maintained strong customer relationships by providing post-sale support and ensuring continued
engagement.
Identified opportunities for upselling and cross-selling to maximize account value and revenue.