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Angel Keith Malonzo, Front Desk Officer - Student Intern

Angel Keith Malonzo

Front Desk Officer - Student Intern·Malayan Plaza Hotel

United Arab Emirates

Master's degree, Business Administration

Work experience

Total years of experience: 4 years, 0 months

Front Desk Officer - Student Intern

June 2022 - Present

Malayan Plaza Hotel

Pasig City, Philippines

June 2022 - Present

Company industry:
Hospitality & Accomodation

College Instructor

August 2024 - April 2026

WCC ATC

Caloocan City, Philippines

August 2024 - April 2026

• Developed engaging lesson plans and instructional materials, aligning with
industry standards to elevate student knowledge in hospitality.
• Evaluated and assessed student performance, promoting a culture of
continuous improvement in customer service skills.
• Integrated real-world hospitality practices into the curriculum, enhancing
students preparedness for the workforce.
• Guided practical activities, fostering hands-on learning experiences in customer
service and event management.
• Maintained up-to-date industry knowledge to ensure curriculum relevance and
effectiveness.
Company industry:
Higher Education
Job role:
Teaching and Academics

College Instructor

January 2024 - December 2025

WCC ATC – North Manila Campus

Caloocan City, Philippines

January 2024 - December 2025

• Prepare lesson plans and instructional materials
• Assess and evaluate student performance
• Integrate real-world tourism and hospitality industry practices
• Develop students skills in customer service, marketing, and operations
• Guide students in practical activities, research, and training
• Align lessons with current industry trends and standards
Company industry:
Higher Education

Event Specialist

August 2023 - July 2024

Spaces Manila

Cavite City, Philippines •Hybrid

August 2023 - July 2024

Company industry:
Events Management
Job role:
Marketing and PR

Event Specialist

January 2023 - January 2024

Spaces Manila

Cavite City, Philippines •Hybrid

January 2023 - January 2024

• Coordinates and manages events from planning to execution at Spaces Manila
• Assists clients in event requirements, bookings, and venue setup
• Ensures smooth event operations and on-site support
• Communicates with vendors and suppliers for event needs
• Monitors event schedules, logistics, and timelines
• Provides excellent customer service to event organizers and guests
• Handles post-event reports and feedback for improvement
Company industry:
Events Management

Front Desk Officer - Intern

February 2023 - May 2023

OKADA Manila Hotels & Casino

Manila, Philippines

February 2023 - May 2023

Company industry:
Hospitality & Accomodation
Job role:
Administration

Student Intern

January 2023 - January 2023

OKADA Manila

Manila, Philippines

January 2023 - January 2023

Company industry:
Hospitality & Accomodation

Front Desk Officer - Intern

June 2022 - July 2022

Malayan Plaza Hotel

Pasig City, Philippines

June 2022 - July 2022

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

University of Caloocan City

June 2028

June 2028

Master's degree, Business Administration

Philippines

University of Caloocan City

January 2023

January 2023

Bachelor's degree, Tourism Management

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LIVE EVENT SUPPORT
Intermediate
LIVE EVENT SUPPORT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
POSITIVITY
Intermediate
POSITIVITY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Receptionist
Beginner
Receptionist
Beginner
Front Office
Beginner
Front Office
Beginner
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
SUPPLIER RELATIONSHIP MANAGEMENT
Intermediate
SUPPLIER RELATIONSHIP MANAGEMENT
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
Administration
Beginner
Administration
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Sales
Beginner
Sales
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate

Languages

Filipino
Beginner
English
Beginner
Tagalog
Beginner

Training and Certifications

Certifications
TESDA National Certificate III - Events Management Services
Technical Education and Skills Development Authority
Mar 2023
- National Certificate III Events Management Services

Hobbies

  • Watching movies and visiting different tourist Attra
    TESDA National Certification III - Events Management Services