كيث رابوت

• Manage fleet vehicle maintenance and repair to ensure optimal condition by developing preventive maintenance schedules to minimize downtime and maximize efficiency.
• Assist in preparing and monitoring fleet budget, forecasting expenses, and identifying cost-saving opportunities.
• Oversee driver schedule coordination, ensuring operational coverage & provide drivers with training on safe practices, fuel efficiency, and vehicle care.
• Stay updated on fleet management regulations, ensuring compliance.
• Maintain accurate records for inspections, registrations, and permits.
• Analyze fleet performance data, including fuel consumption and maintenance costs & Recommending improvement strategies.
• Liaising with vendors to negotiate contracts and ensure quality service & evaluating vendor performance, identifying efficiency and cost-saving opportunities.
• Working closely with Manager to develop strategies for improved cost efficiency.
• Implementation of fleet management software to streamline operations and enhance visibility.
• Provide leadership to fleet staff & Warehouse Outbound fostering a positive work environment & Conduct performance evaluation and provided training for team growth.

• Lead and oversee warehouse outbound operations and fleet management by providing direction, performance
feedback, and continuous training to optimize efficiency and team productivity.
• Develop, implement, and maintain policies and procedures for on-time delivery, and Delivery Note reconciliation,
ensuring adherence to industry best practices.
• Collaborate cross-functionally with internal business partners, including supply chain, customer service, and finance
teams, to drive operational excellence and resolve logistics challenges.
• Manage third-party logistics (3PL) providers and carriers, ensuring on-time delivery, resolving exception issues, and
implementing corrective actions to maintain high service levels.
• Oversee aging AR related to delivery discrepancies, coordinating with finance and logistics teams to investigate,
resolve, and prevent payment delays.
• Track, report, and execute action plans to support carrier scorecard targets, using data analytics to identify
improvement opportunities and enhance delivery performance.
• Lead fleet maintenance and repair operations by developing and enforcing preventive maintenance schedules,
reducing vehicle downtime, and improving reliability.
• Manage fleet budgeting by forecasting expenses, identifying cost-saving opportunities, and ensuring operational
financial efficiency while maintaining regulatory compliance.
• Spearhead the implementation of fleet management technology to enhance real-time tracking, optimize logistics,
and streamline operational workflows, improving overall efficiency and customer satisfaction.

• Ensure smooth running of allocated transport shift activity, ensuring appropriate resources (people, equipment) are available to meet planned activity levels
• Analyze and maintain operation cost and annual budget
• Ensure compliance of safety standards in transportation functions by training and acknowledging all departmental employees
• Ensure maintenance and cleanliness of vehicles in good condition to Handle loading and unloading operations
• Contribute to identification, evaluation, and where appropriate implementation, of improvement initiatives within Transport operation
• Monitoring staff performance levels, providing feedback on achievement to shift manager and helping to identify improvement opportunities
• Responsible for departmental quality, productivity, overall performance, food safety compliance, regulatory compliance, and departmental safety programs.
• Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines and achieving a saving of 30% in annual budget.

• Led the seamless execution of transport shift activities by ensuring the availability of appropriate resources,
including personnel and equipment, to meet planned operational levels.
• Oversaw and managed operational costs and annual budgets, optimizing financial efficiency and achieving a 30%
cost reduction. Ensured compliance with safety standards and regulatory requirements in transportation functions by training and
certifying departmental employees. Spearheaded vehicle maintenance and cleanliness programs, ensuring optimal fleet condition to facilitate smooth
loading and unloading operations. Implemented continuous improvement initiatives, contributing to the identification and execution of process
optimizations within transport operations.
• Monitored and evaluated staff performance, provided structured feedback, and collaborated with shift managers to
drive performance enhancements.
• Maintained departmental quality, productivity, and compliance with food safety standards, regulatory policies, and
safety programs.
• Managed budgets strategically by ensuring optimal resource allocation, reducing waste, and aligning financial
decisions with corporate objectives.

• Resolving and managing queries and complaints courteously and efficiently, delivery complaint logging & keeping action plans in place to improve and avoid future issues
• Cost effective route planning for Retail and Food deliveries of existing & new external, internal customer delivery launches
• Controlling all third-party supplier support for Food & Retail deliveries
• Closely monitoring team members to ensure smooth workflow to achieve daily deliveries & operations
• Responsible for all dispatching, routing, and tracking of delivery vehicles Making sure that all transport fleet vehicles are properly maintained and serviced
• Creating detailed reports on vehicle performance, mileage, driver performance, prepare daily and weekly roster including drivers attendance for reporting and payroll purposes
• Handling all Starbucks Food deliveries in UAE market aligned with UAE Food Quality standards and procedures
• Executed maintenance plans according to work schedules to minimize the downtime

• Led the resolution and management of customer queries and complaints, ensuring courteous and efficient handling
while implementing action plans to prevent recurring issues.
• Spearheaded cost-effective route planning for Retail and Food deliveries, optimizing logistics for internal and
external customer delivery launches.
• Oversaw third-party supplier support for Food & Retail deliveries, ensuring seamless coordination and service
compliance.
• Managed and monitored team performance to achieve operational efficiency, meeting daily delivery targets and
service-level agreements.
• Maintained dispatching, routing, and tracking of delivery vehicles, ensuring fleet readiness through proactive
maintenance and servicing.
• Accomplished the preparation of detailed reports on vehicle performance, mileage, and driver efficiency, while
managing daily and weekly rosters for payroll accuracy.

• Attending customer queries with relevant archived documents and necessary information
• Coordinating with brands by preparing daily delivery schedules and additional deliveries
• Maintain and updating analytical & productivity trackers that serve accurate information regarding store deliveries to minimize discrepancies and save unnecessary costs
• Coordinating relevant departments to maintain service quality & standard
• Assist in providing full range of office administrative support e.g Stationery ordering, office Visa renewal, reports, documents etc
• Provide HR and secretarial services e.g Data entry, leave and benefits administration, record updates, interview arrangement, employment contract, P-files, on-boarding & off-boarding, staffs annual leave record etc
• Source, negotiate, select, and manage office supplier and inventory control
• Assist in managing company-wide projects
• Provide backup assistance to front desk when needed.

• Spearheaded customer service initiatives by addressing queries using archived documents and necessary
information, ensuring prompt and accurate resolutions.
• Managed daily delivery schedules and additional shipments by coordinating with brands, optimizing logistics
efficiency, and achieving timely store replenishments.
• Oversaw administrative operations, including HR support, office supply procurement, visa renewals, and document
management, maintaining compliance and operational efficiency.
• Led cross-functional collaboration with relevant departments to achieve service quality standards, minimizing
discrepancies, and accomplishing cost-saving measures.

• Thorough experience in CHECK IN & BOARDING process
• Passenger Handling & PRS DCS systems of other airlines
• General knowledge of travel and visa regulations
• Use Emirates reservations system and perform basic reservations duties
• Assist in preparation and completion of pre and post flight documentation and statistical information
• Handle customer complaints and take remedial action to resolve the problem
• Maintain and establish customer service and excellent relationship
• Train and supervise new staff.
• Resolved various passenger issues by maintaining professionalism and effective communication at all times.

• Spearheaded the check-in and boarding processes, ensuring seamless passenger flow and adherence to airline
regulations while utilizing Passenger Reservation System (PRS) and Departure Control System (DCS) of multiple
airlines.
• Managed customer interactions by addressing passenger inquiries, complaints, and service disruptions, successfully
implementing remedial actions to enhance customer satisfaction and operational efficiency.
• Trained and supervised new staff members, fostering team development and ensuring compliance with aviation
safety, visa regulations, and Emirates reservation system procedures to maintain high service standards.