ساجيث شمسدن

Executing the installation, configuration, and troubleshooting of a wide array of computer hardware, software applications, and network connectivity issues, ensuring optimal performance for end-users.
Overseeing the management and updates of third-party applications through Microsoft Endpoint Configuration Manager and Microsoft Intune, while addressing any post-implementation challenges that arise.
Administering the configuration and troubleshooting of Microsoft Outlook 365, facilitating seamless communication for all users.
Maintaining accurate asset records and ensuring timely updates to asset management systems, thereby enhancing inventory control and resource allocation.
Conducting comprehensive configuration and troubleshooting for mobile devices (both Apple and Android) and desk phones (Cisco), ensuring effective communication channels for staff.
Collaborating with cross-functional teams to identify & resolve technical issues, thereby enhancing overall operational efficiency.
Developing and implementing training programs for end-users, empowering them to utilize software and hardware products.
Monitoring and analyzing system performance metrics to identify areas for improvement and implement necessary changes.
Streamlined asset management process by implementing a new tracking system, resulting in improvement in inventory accuracy.
Collaborated with cross-functional teams to develop a comprehensive user training program, leading to reduction in support tickets related to software usage.

Facilitating the installation, configuration, and troubleshooting of various computer hardware and software systems, ensuring that all end-user issues are resolved promptly and effectively.
Managing the updates of third-party applications through Microsoft Endpoint Configuration Manager and Microsoft Intune, while addressing any challenges that arise post-implementation.
Configuring & troubleshooting Microsoft Outlook 365, ensuring that all users have reliable access to email and collaboration tools.
Maintaining accurate asset records & ensuring that all asset details are kept up to date, thereby enhancing inventory management.
Conducting migrations from Windows 10 to Windows 11, addressing any post-migration issues to ensure smooth transition for all users.
Providing technical support through various channels, including remote assistance, email, and in-person interactions, to resolve customer issues effectively.
Delivering training sessions for users on various software & hardware products, enhancing ability to utilize technology effectively.
Prioritizing and managing multiple open incidents simultaneously, establishing strong working relationships with both internal and external customers.
Successfully managed the IT infrastructure setup for new branches, completing the project ahead of schedule and under budget, which contributed to operational efficiency.

Executing the migration of operating systems from Windows XP to Windows 7, addressing any post-migration issues to ensure user satisfaction.
Providing remote desktop support and configuring remote registry settings to facilitate efficient troubleshooting and system management.
Diagnosing and resolving operating system, network connectivity, and end-user issues, ensuring minimal downtime for users.
Maintaining regular system backups and restoring data as needed, ensuring data integrity and availability.
Planning, implementing, and managing network printers, ensuring that all devices are operational and efficiently utilized.
Addressing customer issues based on incident reports and asset provisioning, ensuring that all concerns are resolved effectively.
Installing and troubleshooting various software and hardware components, ensuring that all systems are functioning optimally and providing timely resolutions to user issues.