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KEMEBRADIKUMOR EKRIKA, Assistant Workshop Manager

KEMEBRADIKUMOR EKRIKA

Assistant Workshop Manager·JKO Global Services Ltd

Nigeria

High school or equivalent, West Africa Examination Council

Work experience

Total years of experience: 13 years, 10 months

Assistant Workshop Manager

January 2020 - January 2024

JKO Global Services Ltd

Warri, Nigeria

January 2020 - January 2024

• Implemented effective troubleshooting and mechanical repair strategies,
resulting in a 30% reduction in equipment downtime.
• Successfully led a diverse team to achieve daily operational goals, contributing
to a 25% increase in overall productivity.
• Developed and maintained an organized filing system that improved access to
records, reducing retrieval time by 40% .
• Introduced several process improvements that decreased maintenance costs by
15% while increasing service reliability.

Company industry:
Marine Transport Services

Maintenance Assistant

January 2018 - January 2020

Better Glass Plc.

Warri, Nigeria

January 2018 - January 2020

• Conducted effective troubleshooting and repairs, which led to a 20%
improvement in equipment efficiency.
• Worked closely with a diverse team to meet and exceed daily objectives,
enhancing overall team performance by 15% .
• Streamlined record management processes, resulting in a 35% faster
documentation turnaround time.
• Improved customer satisfaction ratings by providing prompt and knowledgeable
service, and aligning solutions with individual customer needs.

Company industry:
Hospitality & Accomodation

Service Advisor

January 2015 - January 2018

Kems Auto Diagnosis and Repair Services Ent,

Warri, Nigeria

January 2015 - January 2018

• Delivered exceptional customer support, resulting in a 20% increase in customer
retention and repeat business.
• Diagnosed and resolved automotive issues efficiently, reducing average repair
time by 15% .
• Improved customer satisfaction scores by providing timely and knowledgeable
service, achieving a 95% positive feedback rate.
• Streamlined administrative processes by organizing records and coordinating
appointments, enhancing overall team productivity by 30% .

Company industry:
Automotive Repair, Spare Parts, & Support Services

Auto Electrical Technician

April 2010 - December 2014

ABC Transport Plc.,

Abuja, Nigeria

April 2010 - December 2014

• Provided fast and friendly service, contributing to a 25% increase in customer
satisfaction ratings.
• Effectively manage customer expectations by clearly communicating
preparation times and menu options, leading to improved customer experiences.
• Maintained a clean and presentable dining area, resulting in positive feedback
and improved health inspection scores.
• Enhanced team efficiency by prioritizing tasks and organizing supplies, which
facilitated smoother operations during high-volume periods.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Maintenance, Repair, and Technician

Education

Community Secondary School

June 2012

June 2012

High school or equivalent, West Africa Examination Council

Nigeria

Skills

Automotive Repair
Expert
Automotive Repair
Expert
Automotive Electronics
Expert
Automotive Electronics
Expert
Driving
Expert
Driving
Expert
Maintenance
Expert
Maintenance
Expert
Automotive Technology
Expert
Automotive Technology
Expert
Technician
Expert
Technician
Expert
Mechanics
Expert
Mechanics
Expert
Automotive
Expert
Automotive
Expert
Transportation
Expert
Transportation
Expert
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate

Languages

English

Native Speaker

Training and Certifications

Certifications
Training Certificate (Automobile Technology)
Certificate of Competence (Automobile Technology)
Automotive Mechanic/Technician Certificate (Automotive Technology)

Hobbies and interests

Music, Traveling, Reading