Operation Manager
ELKEN Cafe Community
Total years of experience :16 years, 10 Months
• Managed all day-to-day operations with focus on delivering a great customer experience; directing and supporting managers and hourly team members and managing all profit and loss centers.
• Executes on all Brand standards.
• Identified all local marketing opportunities to drive sales.
• Determined operation staffing needs.
• Daily Staff Trainings
• Completed all financial, personnel and payroll related administrative duties.
• Work with marketing team and advertising companies to improve sale and awareness’ to the outlets
• Work with finance team on doing the financial report to the owners
• Responsible for cost control of all operations
• Doing monthly evaluations to all outlets management
• Weekly meeting with the outlets mangers
• Monthly report to the owners for each outlets
Worked at Costal Investment group temporary for six month, the company borrowed me from my current company ELKEN Café - Community to open for them 2 outlets and imporve existing one, my mission was successfully complished and went back to ELKEN
Job Duties:
Pre-Opening Responsibilities:
• Setting up the restaurant system and standard witch need to be used at the outlet
• Responsible for hiring the outlet staff and management team
• Site visit during the construction time to make sure all fit out are up to food control authority standard
• Conducting daily trainings for pre-opening team
• Responsible for signing up with all the food and non-food suppliers the outlet requirements
• Buying all the furniture and kitchen equipment’s for the outlet as per each concept requirements
During Operation Responsibilities:
• Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Responsible of doing Menu Engineering every three months
• Responsible of doing weekly walk trough operation manager check list and presented to the owner
• Responsible of doing quality control on the menu items
• Work with marketing team and advertising companies to improve sale and awareness’ to the outlets
• Work with finance team on doing the financial report to the owners
• Responsible for cost control of all operations
• Doing monthly evaluations to all outlets management
• Weekly meeting with the outlets mangers
• Monthly report to the owners for each outlets
Abu Dhabi, UAE October 2009 - March 2013
HR / Public Relation Manager
Responsibilities:
• Extensive experience in human relations with diverse cultures; development and motivation recognizing and utilizing the skills of others.
• Plan and conduct professional written and oral presentations, organize programs and events for employees.
• Experienced multiple project, and deadline-oriented environments.
• Builds an effective team of employees through recruiting, training, development and meaningful, timely performance feedback.
• Responsible for renewing hotel licenses, employees’ visas and all government requirements.
• Responsible for solving all the problem of the company employee with the police and CID.
• Responsible for staff accommodation weekly inspection.
Abu Dhabi, UAE
Outlet Manager
Duty and Responsibilities:
• Organize the restaurant team: their tasks, schedules and information meetings
• Assist the Restaurant Manager in staff management: recruitment, training, evaluation and promotion
• Monitor customer service levels
• Ensure the quality of service and service provision
• Take full responsibility for the Restaurant during allocated shifts
• Maximize restaurant occupancy
• Organize of the restaurant team
• Increase restaurant sales