محمد بصمه جي

• Responds courteously and efficiently to queries and problems from guests and system
users and delivering high levels of customer service.
• Ensures cleanliness of all data equipment and computer rooms.
• Self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest
Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony
systems and other software vendors.
• Troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations,
Networking equipment, PABX, email accounts, and support for the underlying
server/desktop infrastructure.
• Doing Root Cause Analysis on a problem.
• Plan Network fundamentals, general network setup and device configuration.
• Manage server hardware, Disk storage technology, I/O devices.
• Manage system level profiling tools and network monitoring systems to aid in
application performance profiling.
• Network infrastructure, including CAT5/6 cabling, wireless networks, network switches,
WAN/LAN, domain controller, Active Directory, firewall and VPN applications support.
• Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical
strategy, cost, budget, and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Manage Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the
use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress logbook and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard
operating Procedures.
• Monitors and maintains proper inventory of hardware and software license.
• Plan IT Security Policies and ensures implementation through regular staff training.
• Keep myself updated with latest hotel technology and security risks on a regular basis.
• Perform other IT or Systems related task assigned by the management.

• Analyzing existing computer systems and making recommendations for upgrades and
improvements.
• Developing and overseeing the installation of systems, which include software and
hardware.
• Performing tests and troubleshooting, as well as quality assurance.
• Implementing safety procedures and data recovery plans.
• Recruiting, training, and evaluating staff members.
• Developing user manuals, as well as policies, procedures, and safety protocols.
• Collaborating with other departments and professionals.
• Ensuring all installations, maintenance, and upgrades are carried out on schedule and to
client specifications.
• Delegating tasks and developing budgets and work schedules.
• Staying up to date with field advancements and ensuring the team receives refresher
training as well.

• Providing high quality, up-to-date documentation for all service arrangements.
• Motivating and guiding a team.
• Seeking out, establishing, and maintaining relationships with operational contacts within
each client.
• Making sure that all account and contract details are up to date.
• Investigating technical issues.
• Escalating operational issues to senior management.
• Carrying out quarterly billing checks and inventory audits.
• Taking corrective action where inadequate performance is suspected.
• Assisting in the development of a customer service policy for the company.
• Following up on all outstanding issues.

الاشراف على الفنيين الموجودين في فروع الشركة في صيانة اجهزة الجوالات
(الكاتل) (Alcatel) وخدمة العملاء.
التواصل مع المكتب الرئيسي لشركة الكاتل في دبي وفرنسا من حيث الدعم الفني والتدريب ومواصفات احهزة الجوالات

• Training the sales teams on the new models and review and monitor branches models
line-up.
• Analysing competitor roadmap and price positioning vs. Alcatel OneTouch models
• Marketing intelligence - proactive steps and reporting: Marketing intelligence: Collection
of data from market visits and keeping company informed. Being proactive on devising
counter-campaigns.
• Customer interactions: Face to face meetings with retailers department heads -
purchasing, sales, Marketing, logistics and finance team: Meeting customers on a
regular basis; understanding requirements of customers department head for orders,
discussing marketing promotions, understanding customers marketing promotion
requirements, campaigns, negotiating promos and implementing promos. Meeting their
department heads and sales people to push sales.
• Training for buyers and sales people: Training retail partners sales teams.
• Accountable for providing the Customer Support for Alcatel OneTouch customers in KSA
and Bahrain.
• Handling Customer complains which is diverted by Alcatel OneTouch customers with a
TAT of less than 8 working hours with repair capacity (+25 Units/Day).
• Trouble shooting complex repairs \[Base Band & RF\], circuit tracing, handling test &
measuring equipment

بيع البرامج للدوائر الحكومية (البلديات) مثل برنامج شؤون الموظفين وبرنامج المالية.... الخ والتعاقد مع البلديات بتثبيت البرامج وتدريب الموظفين على كيفية استخدامها والدعم الفني لهده البرامج

• Provide technical expertise in the area of; hardware components, cable management,
operating system / application implementation / support, troubleshooting and
maintenance.
• Responsible for small ad-hoc projects and assisting senior engineers with multiple tasks
across different projects locations and government authorities
• Responsible for delivering a high level of customer service by resolving customer
technical support requests in an efficient and timely manner remotely; or by onsite visits
may be required.

العمل على تسويق وبيع الحاسب الآلي مكتبي او محمول وكل مايتعلق به من برامج اصلية مثل اوفيس ونظام التشغيل ويندوز وبرامج مكافحة الفيروسات بالاضافة الى الطابعات والماسح الضوئي

• Identification of business needs, proposing of effective solutions and ensuring
appropriate application of product/service mix with client companies.
• Establishes effective communications with executives to provide sales needs
• Develops specific plans to ensure revenue growth in all companys products.
• Open new accounts with new clients.
• Extremely hands-on in making sales efforts, including on-site and off-site meetings with
sales leads, .aggressively seeking new leads, and up sales, to ensure revenue and sales
growth.

صيانه الحاسب الآلي وتمديد الشبكات والدعم الفني وخدمة العملاء وعمل الدعم والصيانه البسيطه عن طريق الهاتف الثابت

• installing and configuring computer systems.
• monitoring and maintaining computer systems and networks.
• talking clients through a series of actions, either face to face or over the telephone.
• troubleshooting system and network problems and diagnosing and solving
hardware/software faults.
• replacing parts as required.
• following diagrams and written instructions to repair a fault or set up a system.
• running network applications to support systems and users.
• supporting new applications.
• setting up new users.
• working continuously on a task until completion (or referral to third parties, if
appropriate).
• prioritizing and managing several open cases at one time.
• testing and evaluating new technology