خليفه العنزي, Service Desk manager

خليفه العنزي

Service Desk manager

Al Rajhi bank

البلد
المملكة العربية السعودية - الرياض
التعليم
دبلوم, Information technology
الخبرات
24 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :24 years, 7 أشهر

Service Desk manager في Al Rajhi bank
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ أكتوبر 2014
Systems Admin - Command center team leader في Samba Financial Group
  • المملكة العربية السعودية - الرياض
  • أكتوبر 2002 إلى أكتوبر 2014

1 - HP applications Administration
Network Node Management (NNM) Version 7.5 and 9i
Business Availability Center (BAC).
Service manager
2 - MIS Reports
Generate reports as requested by managers for further analysis
Creating and maintaining reports through excel.
Maintain data integrity and reliability.
3 - Technology command center supervisor
Creating procedures for better workflow performance.
Manage requests and problem tickets created by users and act as escalation point.
Train and mentor team members as needed.
Schedule members working times and provide backup support.
4 - Technology Helpdesk (first level support) :
Administering of users, groups and their Privileges through Active Directory.
Monitoring and Troubleshooting Samba’s Network health.
Troubleshooting & Solving several software & Hardware Problems over the phone.
5 - IT software and hardware support
Installation, Troubleshooting

Technical Support في Jeraisy Computer & Comm. Services
  • المملكة العربية السعودية - الرياض
  • نوفمبر 1999 إلى أكتوبر 2002

Administering of users, groups and their Privileges.
Troubleshooting of software & Hardware Problems.
Attending the customers for their various hardware and Network problems.
Installation of software.

الخلفية التعليمية

دبلوم, Information technology
  • في نيوهورايزنز
  • أبريل 1999

Specialties & Skills

Team Management
Microsoft Excel
Problem Solving
Customer Service
Microsoft Excel

اللغات

العربية
متمرّس
الانجليزية
متمرّس