Service Desk manager
Al Rajhi bank
Total years of experience :24 years, 7 Months
1 - HP applications Administration
Network Node Management (NNM) Version 7.5 and 9i
Business Availability Center (BAC).
Service manager
2 - MIS Reports
Generate reports as requested by managers for further analysis
Creating and maintaining reports through excel.
Maintain data integrity and reliability.
3 - Technology command center supervisor
Creating procedures for better workflow performance.
Manage requests and problem tickets created by users and act as escalation point.
Train and mentor team members as needed.
Schedule members working times and provide backup support.
4 - Technology Helpdesk (first level support) :
Administering of users, groups and their Privileges through Active Directory.
Monitoring and Troubleshooting Samba’s Network health.
Troubleshooting & Solving several software & Hardware Problems over the phone.
5 - IT software and hardware support
Installation, Troubleshooting
Administering of users, groups and their Privileges.
Troubleshooting of software & Hardware Problems.
Attending the customers for their various hardware and Network problems.
Installation of software.