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Kenell Santos, Revenue Management Specialist

Kenell Santos

Revenue Management Specialist

Cebu Pacific Air

Location
Philippines
Education
Bachelor's degree, Business Administration - Management
Experience
17 years, 11 Months

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Work Experience

Total years of experience :17 years, 11 Months

Revenue Management Specialist at Cebu Pacific Air
  • Philippines
  • My current job since February 2012

Monitors competitive movement.
Attends to route requirements that will help in attaining optimized revenues.
Initiates and recommends competitive pricing.

Team Leader/Supervisor at Cebu Pacific Air
  • Philippines
  • February 2009 to February 2012

Monitors agent performance and recommends trainings to improve efficiency.
Prepares and analyzes performance reports.
Conducts skills and behavioural trainings.

Service Desk Agent at Cebu Pacific Air
  • Philippines
  • May 2007 to February 2009

Handles special customer concerns such as flight disruptions.
Assists Team Leaders in handling agents

Reservation Agent at Cebu Pacific Air
  • Philippines
  • June 2006 to May 2007

Handles customer concerns from reservations and ticket issuance to offering optional hotel and tour packages.
Ensure customer satisfaction by answering basic airline inquiries

Education

Bachelor's degree, Business Administration - Management
  • at Polytechnic University of the Philippines
  • March 2006

Specialties & Skills

Customer Service
+Endorse 1
Management
+Endorse 1
Project Management
+Endorse 1
Sales
+Endorse 1
Team Management
+Endorse 1
Facilitating
+Endorse 1

Languages

English
Intermediate
Tagalog
Expert

Training and Certifications

Coaching for Effectiveness (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
May 2011
Duration:
24 hours
Ideal Customer Journey Workshop – Trainer’s Course (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
February 2011
Duration:
24 hours
Navitaire Sky Speed Training (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
March 2008
Duration:
24 hours
Dangerous Goods – Trainer’s Course (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
November 2009
Duration:
8 hours
Employee Discipline Program (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
April 2009
Duration:
8 hours
SITA Gabriel Reservation Course (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
July 2006
Duration:
40 hours
CEB Resource Management (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
August 2008
Duration:
8 hours
Train the Trainor Designing and Presentation Workshop (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
May 2009
Duration:
48 hours
7 Habits of Highly Effective People (Training)
Training Institute:
Cebu Pacific
Date Attended:
October 2007
Duration:
24 hours
Problem Solving and Decision Making Workshop (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
February 2014
Duration:
24 hours
Aviation Security Seminar (Training)
Training Institute:
Cebu Pacific Air
Date Attended:
July 2010
Duration:
8 hours