Project Administrator
Regina Caeli Catholic Parish
Total des années d'expérience :17 years, 10 Mois
• Provides leadership in the day to day running of the project.
• Involved in planning of budgets to run the project.
• Involved in implementation and accounting of budgets approved for the project.
• Sources service providers to provide the various services needed for the project and project office.
• Involved as the liaison person between the project and other agencies like the county government, security agencies, other catholic parishes and dioceses.
• Maintains good relations between the project office and the parishioners as well as outsiders who visit the office.
• Involved in selling the project to the Diaspora and potential donors.
• Involved in mobilizing funds from parishioners, Christians from other parishes, the Diaspora and people of goodwill to fund the project.
• Provides leadership to the project staff team by motivating them and offering guidelines on how to perform their duties.
• Attends weekly meetings and provides weekly reports to the Task force committee on the performance of the project.
• Reviews employment contracts with new employees in my team before execution.
• Ensures that correct allowances and salaries are disbursed to members of my team.
• Advised the client on vacation decisions in a way that provided him or her with the best vacation possible and gave value for money.
• Maintained customer relationships by dealing with travel emergencies that involved organizing alternate travel arrangements.
• Networked with the various players in the hotel industry for hotel reservations for our clients.
• Organized trips to the Holy lands in Egypt and Israel for various groups.
• Involved in the direct marketing of the products offered by the company. The number of clients travelling to holy lands improved from less than one hundred to over two hundred annually.
• Involved in staff management, staff motivation and team building in the company.
• Involved in making and executing annual budgets.
• Organized cruise ship safaris that got the customer to experience high levels of service across the seas.
• Organized team buildings centered on improving communication, motivating a team, identifying and utilizing the strength of team members and improving team productivity.
April 2011 to January 2013
RELATIONSHIP MANAGER ELECTRONIC BANKING-CO-OP BANK RIFTVALLEY REGION.
• Grew the bank's non funded income in Rift valley region through the Electronic Funds Transfer commission earned through jumbo link software.
• User support of existing customers.
• In liaison with various business units in the bank, developed a target hit list of customers who could be converted to electronic banking products.
• Converted 80 % of dairy companies in the region to process farmer's payment through jumbo link.
• Brought on board over 100 corporate institutions. These institutions now enjoy internet banking and m-karo products.
• Compiled weekly call reports on customer's visited and new business acquired as well as new prospects.
• Attended monthly departmental strategy meetings where presentation was done on progress of electronic banking business in the region.
• Attended quarterly strategy meetings for the bank where presentation was done on progress of electronic banking business in the bank and strategies to be adopted to achieve set targets.
• Held monthly review meetings with direct sales staff and electronic banking officers in the branches in my region to review performance.
• Involved in quarterly performance appraisals of Electronic banking officers in my branches.
• Involved in cross selling of the bank's products, deposit mobilization through account opening and growing the bank's asset book by wallet sizing our corporate clients.
April 2009 to April 2011
PERSONAL BANKING OFFICER - CO-OP BANK MARIAKANI BRANCH
• Grew the bank's loan book at Mariakani from 7 million to 300 million in less than 2 years.
• Appraised new loans and verified documentation before forwarding the applications for approval.
• Vetted loan applications from direct sales staff to ensure compliance to avoid booking bad loans.
• Managed the personal loan portfolio at the branch and ensured the portfolio at risk was below 3%.
• Managed relationships with key people in key organizations in Mariakani e.g. Department of Defense, Kenya Police, TSC, Administration Police, Kengen etc to ensure continued growth in the personal loan book.
• Attended corporate functions like military games, interschool sports in an effort to get new business and retain existing business for the bank.
• Ensured implementation of the bank's credit policy and ensured that the audit rating was above satisfactory.
• Trained and mentored other staff on Personal banking to ensure business continuity.
• Held business units weekly review meetings with the branch manager and direct sales staff to report on weekly progress of loans disbursed.
• Attended monthly branch meetings to do a presentation on the progress of loans disbursed as well as the portfolio at risk and new strategies to be adopted.
April 2009 to March 2010
ATM CUSTODIAN- CO-OPBANK MARIAKANI BRANCH
• Ensured the ATM machines were dispensing cash at all times including the weekends.
• Loaded cash to the cash dispensers on a daily basis.
• Carried out the end of day and start of day on the ATM machines.
• Signed out cash from the vault to the ATM cash accounts.
• Prepared ATM reconciliation reports on a daily basis.
• Reconciled the ATM cash accounts to ensure they were balancing at all times.
• Processed customer claims after confirmation with the ATM cash accounts.
• Ensured routine servicing of the ATM machines.
Jan 2008 to March 2009
ACCOUNTS SERVICES REPRESENTATIVE-CO-OP BANK NKRUMAH RD BRANCH
• Opened accounts at the branch by keying in details in the system.
• Ensured all accounts opened were KYC compliant by interviewing customers appropriately.
• Ensured all customer details that include signatures were captured correctly in the bank's system.
• Verified customer's identification documents before opening the accounts.
• Forwarded all account opening mandates to head office on a daily basis.
• Participated in acquisition of new customers by going out to look for prospective customers.
• Issued pin-mailers to customers who had picked their debit cards.
• Ensured compliance and above satisfactory audit rating.
• Acted as the Accounts Services Officer.
November 2006 to Dec 2007
TELLING DUTIES-CO-OPBANK NKRUMAH RD
• Did cash deposits and cash withdrawals for customers in the banking hall.
• Ensured proper identification of customers before cash withdrawals and encashing of cheques.
• Ensured courtesy and good customer service while serving the customers.
• Completed the teller specification sheet on a daily basis and ensured my till was checked.
• Ensured my cash position was within my limit.
• Ensured the cash entrusted to me was always locked in the strong room at end of day.
June 2006 to October 2006
SALES SUPPORT-GENISYS COMPUTERS
• Preparation of tender documents to various companies and government ministries.
• Preparation of reports on sales returns for various sales officers.
• Sourcing of goods from various countries in the world to ensure the best price.
• Organized seminars on IT products and sent invitations to various companies and organization.
7. SHORT COURSES AND SEMINARS ATTENDED: • Teller evaluation course at co-opbank training centre.
• Presentation skills course at co-opbank training centre.
• Credit skills course at co-opbank training centre.
• Supervisory skills course at co-opbank training centre.
• Relationship management course at co-opbank training centre
8. COMPUTER APPLICATION AND PACKAGES:
• Competent and Working knowledge of Microsoft office, Excel, word, PowerPoint, publisher and internet application.
2011: Institute of Advanced Technology Certificate in User Support Professional
Bachelor of Science; Microbiology Second Class Honours
2001-2002: Emanex Computer College Certificate in Computer Repairs and Maintenance
Kenya Certificate of Secondary Education (KCSE) Mean Grade attained B+ (Plus)
1988-1996: St. Martins Boys Primary School Kenya Certificate of Primary Education (KCPE) 555 marks