Customer Service Lead
Medicom
Total years of experience :3 years, 5 Months
Customer Service:
I basically took 150-200 inbound calls daily. Reviewed customers billing statements, disconnected or connected service and uploaded data. Taught new reps and monitored them.
Call Center:
This involved outbound calling to inform potential clients and former clients of incentives we were offering for switching service or returning. Supervised bay of 15-20 reps and coached them and intervened on "escalated" calls.