Kerolus Makram

Assisting the manager in organizing, planning and implementing sales strategy.
Motivating the sales agents to close the sales and to achieve their targets.
Making develop programs that teach agents how to acquire customers, negotiate deal.
Conducting interviews, hiring new staff and transferring or dismissing seasoned staff.

Maintains communication between the branch and management by preparing daily,
weekly, and month-end reports regarding operations and productivity.
Formulates recommendations and provides feedback to management regarding
operational policies and procedures.
Maintains control over audit procedures to ensure compliance with controls. If
weaknesses are identified, reports them to the Sr Manager of Regional Branch
Services.
Schedules, supervises, and motivates branch staff in an effort to maintain optimal
member service satisfaction levels.
Coaches staff to fulfill business plan goals.
Assists in evaluating staff’s work performance by helping to prepare and deliver
annual reviews and performing coaching sessions.
Assists in managing the security and safety of the branch, by analyzing security and
safety policies and procedures. Alerts staff of any changes.
Assists in the interviewing, hiring and training of new tellers and member service
team members.
Completes projects on a timely basis as assigned by management.
Resolves member complaints as they occur.
Performs other various duties as assigned.

Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures.Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.