Kerri Stewart

Specialising in the permanent placement of Secretarial and Business Support professionals for multiple industries across the UAE and Middle East. My role involves but is not limited to, the following:

In addition to my duties as a sourcing consultant with Adecco I am now responsible for;
• Receive and review candidate applications, creating a shortlist of candidates and managing the process
• Design and develop job descriptions
• Client management; developing and maintaining existing and new client relationships, consulting and advising clients
• Identify client’s needs by fully qualifying roles in order to implement the most effective candidate search
• Negotiate term agreements, salary levels and finalise arrangements between clients and candidates
• Market mapping for clients including salary surveys if requested
• Ensure realistic forecasts and create candidate pipelines accordingly
• Attend client meetings with new and existing clients to develop relationships
• Business Development through cold calling, reactivating dormant clients and pursuing potential leads from candidates

• Headhunted and sourced candidates using job platforms, social media, direct sourcing and referrals.
• Advertised vacancies appropriately using a wide range of resources including social media, job boards, company website etc
• Receive and review candidate applications, creating a shortlist of candidates and managing interviews.
• Conducted interviews and consultations with candidates for available and future roles and advise on profile improvements.
• Set up and prepared candidates for interview
• Provided timely and constructive feedback to candidates.
• Took candidate references to check suitability and accurate work history.
• Placed candidates in employment, supporting them throughout the entire recruitment process from initial screening to the onboarding.
• Obtained potential leads from candidates to use for business development.
• Provide additional advice to candidates and clients regarding job market, pay rates, visas, training and career progression.
• Conduct recruitment campaigns, open days, assessments tailored to individual clients.
• Maintenance of client and candidate records on the company database

July 2011 - Feb 2014 Capgemini, Nairn

IT Service Centre Analyst
• Provides excellent service and technical support for the Service Desk.
• Responsible for diagnosing and resolving hardware, software and end users problems.
• Deal with user queries effectively, ensuring a full understanding of their problems and assigning to appropriate technical support team.
• Answer incoming calls from clients, process emails and log calls accurately.
• Follow procedures/checklists and update support documentation to ensure best practice.
• Continuous personal and professional development to ensure own knowledge is up to date and solutions provided are effective.
• Meet and exceed desk targets.
• CTC cleared for working on a highly secure desk.


Desk Trainer
• Responsible for training and developing new team members in all aspects of IT support.
• Liaised regularly with service desk trainer in Poland to obtain up to date training materials and to suggest new ideas for training plans.
• Ensured training was completed consistently, effectively and efficiently to a high standard.
• Assisted and supported colleagues on the service desk when required.
• Prepared, organised and administered training plans ensuring all necessary training records were completed and maintained.
• Identified staff needs and areas for development to achieve full potential and meet company targets.
• Streamlined and implemented new training procedures.

Jan 2011 - July 2011 Primark, Inverness

Sales Consultant
• Administered merchandise on a daily basis which included accounting for stock and the distribution of goods around the store.
• Provided outstanding customer service by delivering and exceeding customers' expectations.
• Managed and maintained allocated floor sections.
• Worked effectively in a large team to meet daily sales targets.
• Ensured shop floor and stockroom standards were maintained to a high level at all times.
• Responsible for restructuring areas of the stores stockroom to make it run more efficiently.

ALP Management Course / Achievements
• Proposed by management to complete ALP (Accelerated Learning Programme) management training - in house training for the last 6 months, attaining a management course certificate.
• Assisted in the development of an effective team by supporting recruitment, training, developing and coaching team members in line with company standards.
• Supported management with daily supervision of the shop floor and coordination of staff duties.
• Liaised with the management team on a regular basis to ensure that any issue affecting the store’s performance was highlighted and addressed.


Stockroom and Delivery Manager
• Responsible for overseeing approx. £0.5 million in stock annually.
• Managed stockroom and deliveries ensuring completion to a high standard.
• Exceeded in meeting productivity goals for deliveries whilst continually developing stock knowledge.
• Liaised with regional/branch management weekly to report on productivity.
• Responsibility in managing a small team.


Sales Consultant
• Provided exceptional customer service identifying customers’ needs and exceeding expectations.
• Dealt with customer complaints and queries on a daily basis.
• Identified sales opportunities to meet targets and maximise sales and profitability.
• Delivered high retail standards, ensuring shop floor standards were consistently maintained.
• Ensured effective communication with the management team at all times.

July 2008 - July 2009 Next Ltd, Inverness Retail Park

Sales Consultant
• Dealt with customers and enquiries face to face and on the phone.
• Performed merchandising, replenishment, stock control and sales preparation.
• Liaised daily with colleagues from other company stores.
• Dealt with enquiries, complaints, customer orders, refunds and exchanges.
• Gained in-depth knowledge and experience in helping customers select the right product and maximise sales opportunities.

Sep - Dec 2007 Next Ltd, Glasgow Fort
Sales Consultant
• Dealt with customers and enquiries face to face on a regular basis.
• Ensured timely stock replenishment and accurate stock control.
• Gained knowledge and experience in customer service.


KEY SKILLS
• Versatile team player with excellent customer service, communication and interpersonal skills.
• Ability to proactively prioritise workload using own initiative, experience and knowledge and multi-task in a fast paced environment.
• Experienced and methodical 360 degree trainer with the ability to identify specific training need to optimise results.
• Ability to work to tight and demanding deadlines.
• Experienced in managing a small team.

IT SKILLS
• Working knowledge of Microsoft Office Suite including Word, Excel and Outlook.
• Experience with Remedy Packages including ITSM and EARS.
• Excellent knowledge of diagnosis and troubleshooting for PCs and software.
• Ability to grasp technical concepts quickly and easily.
• Excellent keyboard skills