Technical Support Engineer
Prayosha Food Service Pvt Ltd
مجموع سنوات الخبرة :7 years, 9 أشهر
Works :
• E2E Support to the clients Manage networks
• Printer troubleshooting
• Network Troubleshooting to the client.
• Create Virtual Server to end point
Empower Project management activity including with projectbackup, Deletion,
table space, copy preference for user.
• Prepare of system audit trail and review and archive of audit trail.
• Empower massage center archival and backup.
• Configuration of privileges & group and system policies.
• Configuration of new empower client system and prepare computer system Validation
document as per the SOP.
➢ Analytical CDS and non CDS Software : Newtronics make NEC ICDAS, Vitek All other instruments
• User management activity of Non CDS software.
• Create and manage of Non CDS software database and project path.
• Assign privileges & group and system policies.
• Prepare of system audit trail and review.
Configuration of new client system and prepare computer system validation Document as per the SOP.
➢ Production & Packing:
• User management activity of various Instrument IPC and HMI software likeCompressor,
Coating, Glatte, Drilling Machine, Blander Machine, Granulation….etc
• Perform Backup and restoration activity of various instrument machine software.
• Assign the policy in system Cut, Copy and hideDrives.
➢ IT-Infrastructure :
• Prepare & maintain Computerized system, SLA agreement document, SAP, Network
and drawing, IT SOPs.
• Responsibility Of Create New Domain Account in ADServer.
• Change the User Access and modify User Access via AD Server.
• Create Group and Apply the Group Policy of the Different Users via AD.
• Deletation of the User Account in AD Server.
• Used to provide Remote support as well as Physical support for users.
• Working with Helpdesk portal like Asset update, Call allocation and resolved it, and in case of
warranty and AMC able to call log and coordinate with vendor for resolvingissue.
• Configure Lotus mail client, Outlook mail and knowledge of archive.
• knowledge of Network Map drive and give permissions.
• All types of Printer and Scanner installation and configuration.
• Able to communicate with user by mail and call.
• knowledge of LAN desk, DLP Client. Configuration of Thin Clients devices (Workedunder
Citrix server Environment).
• Knowledge of Symantec Antivirus, LAN Desk and DLPClient.
• Configure all types PC for Instrument or Any LicenseSoftware.
• Proficient at handling installation, configuring and troubleshooting ofHardware,
Networking & OS as well as providing technical support for existingLAN
Works :
• Install the Point Of Sale (POS) Machines.
• Install the Linux OS in POS Machine.
• Using the Putty for the Install related Softwares in POS Machine.
• POS Machine Working on Linux So install the other software via usingPutty.
• Every Week Backup on Server .
• Responsible for networking, design, installation and maintenance services. Troubleshootingof any
Issue in PC and Resolving the issue.(like as: OS Load Issue, RAM Issue, Lan Card Issue, etc.)
• Install the All kind of the Printer Network Printer, USB Printer, BarcodePrinter.
• Configure MS Outlook and Zimbra Mail.
• Configure the NComputing System and Install Printer in NComputingSystem.
• Install the software and Configure software (Like as :SAP, Bartender, etc.)
• TCP/IP networking and hardware maintenance and repair.
• Applying patches in accordance with company procedures.
Works :
• Install Attendance Recording System. (Finger Print Reader, Face Reader, Access Control System
, Inter Lock System)
• Install the Access base and SQL base ARS Software.
• Install the SQL Base and Create and Restore theDatabase.
• Fullfill the User Requirement in software.
• Repair or replace part in ARS Machine and Troubleshooting.
• Travelling to client sites to help with installs, deployment, andtroubleshooting.
Career Summary:
• Installing, configuring and administrating operating systems and software applications which
include Windows 2003/2008 and 2012 and 2012 R2 Server, Windows XP, windows Vista,
Windows-7 and TP Linux POS and Microsoft SQL Server .
• Well developed skills in system installation, maintenance and troubleshooting, including configurationand
replacement of internal and external components like motherboard, processor, NICcard and also familiar
with hardware and software compatible issues.
• Experience in Network Planning, Implementing, Configuring, Troubleshooting and Testingof networking
system.
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