كيفن بورجال

Executive Support
Manage the executives calendar, meetings, and appointments
Prepare agendas, reports, presentations, and briefing documents
Screen calls, emails, and correspondence on behalf of the executive
Handle confidential information with discretionCommunication & Coordination
Act as a liaison between the executive and internal/external stakeholders
Coordinate communication across departments
Draft emails, memos, and official lettersMeeting & Event Management
Organize meetings, conferences, and travel arrangements
Take minutes and follow up on action items
Ensure meetings run efficiently and schedules are maintainedOffice & Administrative Management
Oversee office operations and administrative systems
Maintain records, files, and documentation
Supervise junior administrative staff (in some organizations)Decision Support
Conduct research and compile data for decision-making
Track projects and deadlines
Anticipate the executives needs and proactively solve problemTravel & Logistics
Arrange travel itineraries, accommodations, and transportation
Prepare travel briefs and expense reportProject & Task Management
Assist in managing special projects
Monitor progress and ensure deadlines are met
Coordinate with teams to keep initiatives on track

Assist the project to open 3 Branches.
Scheduling the CEO day to day activites.
Reviewing and responding to emails regarding business operations and inquiries from the business partners.
organizing documents or portfolio needed by the CEO.
Maintaining records of the documents sent by the different departments.
Managing calendars to ensure a smooth job of and the CEO and to prevent missed meetings.
Making travel arrangements including Hotel Reservations.
Preparing expense reports

Handling a Canadian Telecommunications company (Bell Canada)
Been into 3 months intensive product training
Time managing
Resolving customers issues over the phone with a limited time
Providing Good customer service

Handled an American Technology Company.
Correlating QA scores with customer feedback/surveys.
Evaluating agent performance with call center quality assurance (Based on companys KPIs).
Completing root cause analysis.
Providing coaching and developing plans for learning and skills.
Enabling regulatory compliance.
Providing customer insight that is used elsewhere within the organization. *Brand loyalty *Brand differentiation
• Customer retention *Customer value *Revenue potential

Monitoring remote workers.