Kevin Neil Enriquez

- Manage the installation and deployment of all IT devices to staff.
-Provide technical assistance and troubleshooting for hardware and software issues.
-Administer account creation of all staff and students thru active directory.
-Set up the school's SIS (iSams) and all e-learning platforms.
-Maintain various software and applications updated and keep track of software licensing renewals.
-Supervise student assessment tests which include uploading csv files of teachers and student's info, creating test sessions, and making sure that all student test is completed.
-Develop and implement all IT policies and procedures, including those for security, purchasing, and service provision.
-Train new users on using current application software used in the school and create instructional videos and training materials.
-Managed audio-visual equipment and resources at meetings, conferences, and trainings.
-Responsible for managing and keeping an accurate accounting of all IT equipment (hardware and software) by documenting a full inventory of assets.

- Managed the deployment, maintenance, monitoring, upgrade, and support of all IT systems including servers, PCs, operating systems, telephones, and software applications.
-Administered Active Directory and Group Policy for user and computer management, and deal with issues relating to user account logins.
-Managed Windows Deployment Service server, for building and deploying a standard image for laptop and desktop PCs.
-Handled O365 Admin Center, for user and mailbox supervision and setting up licenses.
-Managed MAC server for configuring and securing iOS devices.
-Maintained the IT Help Desk system, logging all incidents and requests, and ensuring that all support tickets are handled effectively.
-Supervised Access Control System for staff and students and create ID badges.
-Attended weekly meeting with senior management team to discuss various concerns relating to IT and future events that requires IT support.

- Provided technical support via telephone, email, remote connection and personal visit for all PC hardware, software and associated peripherals to all staff and students.
-Ensured maximum uptime and maintenance of all computer system and keep applications and antivirus software up to date.
-Set up and troubleshoot cloud-based applications (Office 365, Google apps, Dropbox).
-Assisted in performing installations, configurations, and maintenance activities in the server environment.
-Supervised Avaya/Nortel telephone lines via web-based portal (Telephony Manager/Call Pilot).
-Performed initial printer troubleshooting for any issues including paper jams, toner replacement and configuration issues.
-Managed CCTV and provide footages from the digital video recorder on special cases
-Developed training materials and procedures in the proper use of hardware and software.
-Liaised and escalate major hardware and software issues to vendors for service.

- Organized network installations by studying customer orders and technical specifications; gathering equipment and tools and assessing service schedule and installations at the site.
-Unpacked, unboxed, and inspected the equipment for physical damages before installation and make necessary arrangements for return for damaged equipment.
-Established voice, data, and video connections by terminating fiber optic cables and linking it to the optical splitter.
-Configured customer premises equipment such as a router, set up box, optical network terminal, and integrated access device.
-Diagnosed and locate breakdowns within (GPON) Gigabit Passive Optical Network voice and data infrastructure.
-Effectively and efficiently resolve complaints and service requests in a timely manner to meet the agreed SLA.
-Performed root cause analysis and long-term fixes.
-Make repairs to restore normal operation using a variety of testing methods and equipment.
-Updated completed tasks, daily remarks, and pending service orders in the CBCM system (Corporate Billing and Customer Management).

- Served as an assistant to the IT head in seminars, training and provided further support explanation to all seminar participants.
-Sets up audio-visual equipment and assisted with computer connectivity and configuration settings.
-Created user accounts for new seminar attendees thru active directory.
-Managed Ghost server for imaging and deploying windows OS.
-Responsible for keeping application software and antivirus updated.
-Supported with keeping a record of all IT equipment.
-Assisted the training manager in developing and arranging handouts for computer training courses.
-Troubleshoot hardware and software malfunctions.
-Performed system maintenance, data backup, installation, and update of necessary applications.