Keycee Abellano

• Assisting customers with product inquiries, providing recommendations, and
ensuring a positive experience.
• Driving sales by promoting products, suggesting purchases, and offering
deals.
• Handling payments, returns, and refunds efficiently and accurately.
• Maintaining a well-stocked and organized store, including restocking shelves
and arranging displays.
• Contributing to the cleanliness and visual appeal of the store.
• Staying informed about product features, promotions, and store policies.
• Collaborating with other team members to achieve sales goals and maintain a
positive team environment.

• Ensure the proper coordination of People, Product and Equipment
• Prepare daily shift targets, checklist and reports
• Supervise team members
• Monitor cash handling policy
• Complete daily inventory and waste trackings
• Responsible in ordering products on a daily basis
• Incharge of monitoring Drive Thru, Service and Operation simultaneously
• Ensure detailed checking on quality of products on a daily basis
• Managing daily shift

• Received inbound calls and perform outbound calls
• Process hotel inquiry, reservation, cancellation and refunds.
• Handle complains and execute escalations
• Handles retention of accounts and loyalty programs
• Provides outstanding customer service over the line

• Handle marketing inquiry and events (functions and party)
• Promotion dissemination and execution
• Interacting with the guest providing the best customer service experience.
• Resolving minor complaints with guests to ensure customer satisfaction.
• Store local promotions and sales production
• Branding and sponsorship