Kgotso Madigoe

• Managed end-to-end booking administration across telephone, email, and WhatsApp,
maintaining accurate records and ensuring seamless customer communication.
• Coordinated group and party bookings from initial enquiry through to event execution,
including deposit processing, vendor liaison, and post-event reset.
• Delivered onboarding-style orientations to new walk-in customers, guiding them through
the process and ensuring a welcoming, structured experience.
• Provided financial administration support including daily cash-up procedures, costing
reports, and sales tracking.
• Facilitated children’s art sessions, demonstrating an ability to lead, engage, and develop
confidence in participants — a skill transferable to training and facilitation contexts.
• Supported mobile and onsite event logistics, coordinating venue preparation, session
facilitation, and post-event administration.

• Used Zendesk and Little Green Light CRM tools to track, prioritise, and respond to
stakeholder queries — directly applicable to HR helpdesk and case management
environments.
• Participated in student recruitment activities at career fairs and on-campus events,
contributing to outreach strategy and stakeholder engagement.
• Screened student ambassador applications as part of a structured selection process,
gaining exposure to recruitment and assessment functions.
• Collaborated across departments on organisational strategy presentations, contributing
research, ideas, and communication support.

Entry operations Imagine Dragons
managing team coordination, issue resolution, and crowd flow.

Hospitality
• Provided professional front-of-house service at weddings, galas, formal restaurants, and
events, honing communication, composure, and customer care skills.
• Managed guest relations including reservations, seating coordination, and accommodating
ad hoc requests with poise.

Facilitated grade 3s for Mathematics