Technical Support | IT Help Desk Support
AIMS
مجموع سنوات الخبرة :16 years, 2 أشهر
1- Installing, configuring, supporting and troubleshooting Digital Signage and Digital Boards and Way Finding Kiosks.
2- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
3- Install, modify, and repair computer hardware and software.
4- Use 3rd Party programs to resolve problems.
5- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
6- Install computer peripherals for users.
7- Follow up with customers to ensure issue has been resolved.
8- Microsoft Certified - ITIL Knowledge.
IT Specialist - Customer care in BrothersCo. (Jan ~ Apr 2013)
• Installing, maintaining, Supporting and troubleshooting Computers.
• Handled the installation, configuration of computer operating systems, printers, scanners and most computer accessories.
• Installing, maintaining, Supporting and troubleshooting Networks (wired and wireless)
• Deploying, Configuring and Managing windows Server 2008 and MikroTik Server OS.
• Dealing with computer hardware, software faults.
• Render Support by dealing and getting in touch with customers.
• Information Technology Specialist and Networks Administrator in the Information Systems of Egyptian Military Forces. (Year 2012)
• Mending and Upgrading Computers hardware.
• Deploying an inner Network between the General Leader Computer and other branch offices Computers.
• Administrating the Network For a year.
• Other administrating and office works (Typing - Printing - Designing)
• IT & Networks Specialist in AlForqan Computer Company. (2009~2011)
• Installing, maintaining, Supporting and troubleshooting Computers.
• Handled the installation, configuration of computer operating systems, printers, scanners and most computer accessories.
• Dealing with computer hardware, software faults.
• Render Support by dealing and getting in touch with customers.
• Customer Care and Salesman in Vodafone center. (2007~2009)
• Getting in touch with Cell phone Networks Companies to solve customers' problems.
• Render Support by dealing and getting in touch with customers.
• Selling Cell phones and all its accessories.
