Technical Support Engineer IT
Dot Net Technologies
Total des années d'expérience :2 years, 1 Mois
● Troubleshoot issues and provide solutions to resolve problems.
● Analyse situations to determine the root causes of problems.
● Provided Tier 2 technical support for SaaS products, consistently exceeding customer satisfaction
targets.
● Demonstrated in-depth knowledge of API integration, facilitating seamless interactions between
client systems and our products.
● Leveraged bug reporting tools to identify, document, and prioritize software issues, resulting in
improved product stability. Proficiently utilized SQL, Postman, AWS dashboards and resolution.
● Collaborated closely with cross-functional teams to escalate and resolve complex technical issues,
maintaining open communication and quick resolution times.
● Developed and maintained technical documentation, contributing to a comprehensive knowledge
base.
● Demonstrated strong debuggability skills using various tools, streamlining issue identification and
resolution.
● Contributed to the growth of the organization by adapting to the fast-paced environment and
embracing new challenges.
● Analysis, Design, monitoring, and maintaining the reports
● Incident/change/task management. Customer importance, communication, and work
implementation
● Process of following the SLA agreement, Understanding the accounts environment
● Maintaining a constant check on manual Hardware alerts and collecting the monthly data and
logs. Performed patch/software upgrades on devices
● Able to perform Daily Health Checks and Hardware Checks
● Preparation of Detail Design Document and Test Plan based on the Functional Requirements and
Business Process
● Taking ownership of the project and driving all the BAU activities independently
● Focused and improving on technical skills, worked on automation solutions creation
● Creating and maintaining the SOP for the team. Mentoring new resources across the project
account. Successfully performing the change and task activities individually
● Worked on the Brocade, EMC VNX, Isilon OneFS, PowerMax, VMAX, Brocade, Cisco switch
upgrade activities.
● Familiar with Hitachi NAS and SAN Storage environment