Executive
AIRCEL Ltd
Total years of experience :4 years, 3 Months
Executive AIRCEL Ltd., 1st floor, Blossom Plaza, Four Roads, Salem - 636 007. 09.03.2010 - Still employed.
Customer Care Department, Prepaid: - AIRCEL Limited (Ontrack HR Services), 9 march 2010-still employed.
Employer: Aircel Limited (Ontrack HR Services) Mar09th2010- till to date
Role: CSR (Customer Service Representative) - Prepaid
Job Responsibility:-
➢ Patiently handle the Customer's queries, requests& complaints.
➢ Customer proof validations & updations.
➢ Distributors Query Solved With in Thought.
➢ Attending direct prepaid distributors calls and resolving the issue by taking necessary steps.
➢ Handling all types of prepaid queries with telephonic ethics.
➢ Communications with respective departments and resolutions as soon as possible.
➢ Generating prospects from general enquiries about prepaid offers daily basics.
➢ On an average 480 numbers data updating in system.
➢ OG barring & unbarring on daily basics within TAT.
➢ Report Maintenance on activation, barring & rejection.
➢ Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing queries.
Previous Experience: -HR &Admin Assistant, AIRCEL Limited, 3 Years Experience.
Employer: Aircel Limited 3 Years Experience
Role: HR &Admin Assistant.
Job Responsibility:-
➢ Handling Employees data maintainers.
➢ Employees Welfare Schemes maintainers.
➢ Employees Medical claims, Travel claims maintainers.
➢ New Employers Hiring. (Manpower allotment)
➢ Handling Petty cash.
➢ Handling Local claims.
➢ HOD's Vehicle Hiring. (Distributor & Agent Visit)
➢ Technical Vehicle Hiring.
➢ Tower site Works materials movement coordination.
(Electronics) Institute of Electricals and Computers, Salem, Tamil Nadu. 1999 75%
S.S.L.C (State Board) Government Higher Secondary School, Salem, Tamil Nadu. 1993 52%