Khader Khoury

- Developing relationships with key customer accounts.
- Attending face-to-face meetings with clients to determine their needs and interests.
- Increasing client base, Managing and retaining relationships with existing clients.
- Providing specialist advices on the lease operation and vehicle selections.
- Developing growth strategies and plans and identify the business strengths.
- Researching business opportunities and viable income streams.
- Developing and executes marketing plans and programs, both short and long-range, to ensure the profit growth.
- Developing supporting all marketing campaigns and activities in the KSA.
- Drafting and reviewing contracts.
- Pricing Corporate, Government & Semi Government Tenders .

- Dealing with after sales operations and services to ensure efficient sales support.
- Designing and implementing effective sales strategies to ensure business development in the long run.
- Creating and developing business in KSA for Refined Petroleum, Molten Sulphur and Phosphoric Acid tank trailers.
- Providing the management with relevant feedback to manage the budgets and costs of services provided.
- Studying & analysis the market situation including competitors, prices, possibility of future business.
- Providing monthly market analysis reports to Managing director with a market situation as well as the future planning.
- Setup and create relation with new clients and maintain relation with existing clients

- Understanding customer requirement in order to provide the right solution, product specifications recommendations
- Developing sales to targeted customer group (quotation preparation, presentation and negotiations).
- Collecting market data regarding customers, projects and competitors to ensure having the updated information.
- Following up with CATERPILLAR on the latest update on CAT product development.
- Coordinating with After Sales department to ensure best possible customer satisfaction.
- Ensure appropriate sales administration (sales report, CRM data bases)
- Improving the strategies to increase our market share in New, Used and Rental machines

- Providing consultancy with regards to CAT products i.e. application, preventive maintenance, service, spare parts, repairs, etc.
- Planning, scheduling & performing technical inspections on CAT equipment (Machines & Engines) in the real working environment.
- Identifying the unnecessary process that impact the equipment’s life, productivity, performance, etc.
- Maintaining a history of the equipment for observing its behavior.
- Monitoring the local and global market and acclimatizing the future strategies for business development.
- Forecasting and budgeting the volume of the market and setting up pragmatic and challenging targets.
- Responsible for achieving the targets through marketing and educating customers about the best solution.
- Extended customer support efficiently by offering them with the appropriate solutions for their issues.
- Designed and implemented new processes for giving higher quality services to clients.
- Redesigned existing processes that resulted in better working efficiency.
- Contributed towards speedier delivery and faster completion of work.

- Sales Engineer for the Caterpillar Automotive line.
- Follow up and conflict managment with the customers, provide them with all the details, specifications and required benefits.
- Visit customer sites and provide them with a CAt recomendation at site.
- see the machines operators and take a feedback about product and parts.
- Work with the customer to reduc the cost per hour.
- Educate customes by showing them the electronic presentations.
- Inspect machines at site and give the owner all sites reports in order to shift the site to his office and let him understand the benefits of our product.
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- Sales Engineer for the Caterpillar Automotive line
- Follow up and conflict managment with the customers, provide them with all the details, specifications and required benefits

I was in the same group but in a different department, my role includes :
- Prepare studies for the purcahsing department including market needs, competitors offers and quality surveys.
- Use the previous analytical details in preparing quotes and inquiries for customers
- Outdoor and Indoor sales for Opel & Hummer Automotive lines

I worked as a maintenance engineer and quality control engineer in Nicola Abu Khader and Sons group in maintenance department the agencies of HUMMER, GMC, CADILLAC, OPEL and FIAT

I trained as a training engineer and maintenance engineer in Tawfeeq Ghargour and sons company (Mercedes-Benz) i have trained in most department .