Khadidja Berrais

Role focused on the health sector, connecting Hays's candidates to clients looking for shift covers. Dealing with last minute cancellations, COVID situations and introducing new candidates to the company. Role was based on inbound calls and keeping up with short wait times. Dealt with candidate satisfaction and complaints from both candidates and clients to make sure they could work together well in the future.

Advanced customer service skills as I dealt with customers and their enquiries.
Progressed my team skills as I worked with my colleagues to increasing profits and creating events.
Gained shop responsibilities like being a key holder, doing weekly safety checks and problem solving when dealing with complaints.
This chance to volunteer at a charity shop has helped me to develop as a person and become more outgoing as I deal with other individuals and learn how to deal with customers and answer their enquiries.
Developed on my safety and hygiene knowledge as I began to maintain devices, through PAT testing, and items around the shop,
Developed on my cash handling skills as I began training on the cashier tasks.
Developed my supervising abilities as I was left to handle the shop alone and keep it running smoothly.

Developed organisational and management skills by managing the hiring process of new volunteers joining the organisation. Aided in the training process of new volunteers.
Developed verbal and written communication skills by maintaining / responding to emails and staying in contact with applicants through phone calls.
Developed copywriting skills by creating new volunteer job roles on several recruitment portals.
Developed on confidentiality skills while dealing with applicant's private documents and storing them.