Khadija Rana

• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Incorporated delivery requirements into planning of testing schedules.
• Advised developers on problems with databases, performance and other issues.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Developed and maintained defect databases for known issues.
• Kept scripts and test cases updated with current requirements.
• Authored and maintained well-organized, eficient and successful manual test cases for entire team.
• Provides work efort estimations for UAT scope, based upon established Entrance and Exit criteria, and maintains adherence to risk management guidelines.
• Ensures the correct process (defect resolution, change management, and issue management) is identified and followed to achieve timely resolution.
• Analyze active system changes/updates to assess impact to training, documentation, procedure, etc.
• Identify reports, and documents risks associated with testing and ensures proper mitigation.
• Researches unexpected test results to identify root cause and ensures their proper resolution.
• Serves as a primary subject matter expert (SME) on one or more projects.
• Applies methodology and processes with technology and tools to improve quality & eficiency.
• Performed both positive and negative testing to ensure upgrades were performing correctly.
• Provided feedback and project status to team members, business managers & programmers.
• Trained new team members on BAU functions and any new functionality / application launch.
• Worked in an agile, waterfall and scrum environment.
• Reviewing and updating System Based Procedures (BRD and FSD) as and when need arises.
• Perform testing related to reports extraction with EDW/EDP team.
• Perform Testing on System as Finacle (Infosys), BPM (IBM), CRM (Siebel CRM), Maktaba, Docsafe, Emudhra, Signature Capturing and Banking applications.
• Investigations on the cases related to Account's (Opening and Maintenance).
• Audit Review for Account's (Opening and Maintenance).
• Monthly review checks on Maintenance of Retail & company accounts.
• Reviewing and updating Operating Procedures (PDF's) as and when need arises.
• Handle operation related customer complaints that are not resolved at CSR level.
• Handle operation related customer queries directly with branches.
• Enhancements and Change in the system where training has been provided to the teams.
• Training Materials prepared for every system enhancement.
• Training new / old staf as and when there is a requirement.
• System modified changes for a project presented to the stakeholders.
• Visited Business Banking Emirates NBD Branches to provide bird's eye view in regards to operations related activities.
• Visited Emirates Islamic Branch, to understand the branches queries related to operations for future data.