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muzammal shafi, Customer Services, Logistics & Supply Chain Cordinator

muzammal shafi

Customer Services, Logistics & Supply Chain Cordinator·Agility Global Logistics

United Arab Emirates

Higher diploma, Supply chain management

Work experience

Total years of experience: 16 years, 10 months

Customer Services, Logistics & Supply Chain Cordinator

August 2009 - Present

Agility Global Logistics

Dubai, United Arab Emirates

August 2009 - Present

 Organization and supervision of the supply chain ensuring timely and quality provision of supplies to the clients.
 Supervision of DG packing, temperature sensitive packing using gel packs.
 Monitoring of temp tales on case to case and per shipment basis and submitting the same to client.
 Monitoring and reporting of temp ranges in cold and temp sensitive products.
 Inventory management of controlled drugs.
 Arrangement and planning of reefer trucks to dispatch the products with time efficient and temp. controlled as per product, Authorities & customer requirements.
 To update KPIs / tracker to maintain daily shipments and compiling detailed reports on monthly basis.
 Responsible for planning and controlling shipment forecasts by supplier based on market demands and lead time.
 Process necessary import and export documentation based on logistics terms.
 Undertake annual stock and inventory checks.
 Planning and scheduling of outbound shipments by air, road or sea analyzing the cost of logistics related expenses, hence routing the shipment in the most economical way.
 Handle queries and respond appropriately to telephone calls and emails with solution.
 Communicate with multiple internal departments documentation, sea / air freight forwarding, pricing desk and transportation to deliver effective service and meet customer satisfaction
 Arranging chamber attestation, legalization & export declarations.
 Arranging for inspections with Intertek & SGS for Technical inspection reports, SASO certificates, technical conformity report & MSDS as per destination requirements.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Education

UKAP Level 6 Diploma in Supply Chain Management

January 2016

January 2016

Higher diploma, Supply chain management

Pakistan

GPA (percentage): 90%

GPA (percentage): 90%

Supply chain management
View attachment

College of Business Administration

October 2005

October 2005

Master's degree, Marketing

Pakistan

GPA (point): 3.30 out of 4

GPA (point): 3.30 out of 4

2005 M.B.A (Marketing) 3.30 G.P.A. (79%) C0mmunication SKILLS ❑ Excellent command on all the Four Skill of English. ❑ Excellent Business Communication and Report Writing Skills. ❑ Strong Team-working Skills. ❑ Can also Read, Write and Speak Arabic. ❑ Urdu- Mother Tongue.

Skills

Exceed
Expert
Exceed
Expert
Outlook
Expert
Outlook
Expert
APPLICATION SOFTWARE
Expert
APPLICATION SOFTWARE
Expert
EXCEED
Expert
EXCEED
Expert
LOGISTICS
Expert
LOGISTICS
Expert
MCSE
Intermediate
MCSE
Intermediate
MS OFFICE
Intermediate
MS OFFICE
Intermediate
MS OUTLOOK
Intermediate
MS OUTLOOK
Intermediate
OUTLOOK
Expert
OUTLOOK
Expert
Exceed
Expert
Exceed
Expert
Outlook
Expert
Outlook
Expert

Languages

Urdu
Expert
Arabic
Expert
English
Expert

Hobbies

  • Reading books & Documnetaries