خديجة Sayyed

• Lead Training & Development programs across operations and customer-facing teams.
◦ Manage a team
of 40+ employees and support workforce capability development.
◦ Conduct onboarding, refresher, and
process training programs for 200-300 employees annually.
◦ Develop SOPs, training materials, process
documentation, and knowledge repositories.
◦ Manage vendor relationships and resolve escalations while
ensuring service quality.
◦ Drive employee performance improvement initiatives through coaching and
mentoring.
◦ Collaborate with Quality, Operations, Product, and Leadership teams to identify training
requirements and implement solutions.

• Assisted senior leadership in business growth initiatives.
◦ Conducted market research and opportunity
analysis.
◦ Supported client engagement, proposal preparation, and business reporting.
◦ Coordinated with
internal stakeholders to drive project execution.

• Led operational teams and monitored daily performance.
◦ Managed service delivery, team productivity,
and escalation handling.
◦ Conducted coaching sessions and performance reviews.

• Managed customer inquiries and issue resolution for real estate clients.
◦ Maintained customer records
and CRM systems.
◦ Ensured high levels of customer satisfaction and service quality.

• Assisted in recruitment, onboarding, employee engagement, and HR operations.
◦ Maintained employee
records and coordinated training schedules.
◦ Supported performance management and employee
relations activities.