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khairiya alayaan

it support engineer

الديار

Location:
Kuwait - Al Farawaniyah
Education:
Bachelor's degree, IT
Experience:
11 years, 10 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  11 Years, 10 Months   

February 2015 To Present

it support engineer

at الديار
Location : Kuwait - Hawali
Trouble shooting and maintaining DELL desktops, laptops, and DELL working stations •

Maintaining HP local and network printers and scanners •

Providing helpdesk support on various Microsoft and Vendor software products •

Identifying and configuring hard drives, processors, modems, cables and routers •

Providing remote support as well as field support •

Experienced in Windows 7, 8, and Windows 10 •

Experienced in Microsoft products, especially in Microsoft Office •

Experienced in problem solving, testing, and troubleshooting •

Initiative taker, hard worker, fast learner •

Excellent time management skills, meeting deadlines, working under pressure •

good communication skills, a very good team player •

(Native speaker and fluent in Arabic (written and spoken)

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
January 2013

Bachelor's degree, IT

at Arab Open University
Location : Kuwait
Grade: 2.84 out of 4
January 2010

Diploma, Secretarial and Office Management

at HSI
Location : Kuwait - Al Kuwait
Grade: 3.70 out of 4

Specialties & Skills

مهارات التواصل

العمل الجماعي

Microsoft Office

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Intermediate

Training and Certifications

Configuring Windows Devices ( Certificate )

Issued in: January 2019

Planning for and Managing Devices in the Enterprise ( Certificate )

Issued in: January 2018

Installing and Configuring Windows 10 ( Certificate )

Issued in: January 2017

CompTIA A+ ( Certificate )

Issued in: January 2016

Implementing Desktop Application Environments ( Certificate )

Issued in: January 2015

Implementing a Desktop Infrastructure ( Certificate )

Issued in: January 2015

Configuring Advanced Windows Server 2012 Services ( Certificate )

Issued in: January 2015

Administering Windows Servers 2012 ( Certificate )

Issued in: January 2015

Installing and Configuring Windows Server 2012 ( Certificate )

Issued in: January 2015

MCSE: Desktop Infrastructure ( Certificate )

Issued in: January 2015

MCSA: Windows 8 ( Certificate )

Issued in: January 2015

MCSE: Enterprise Devices and Apps, Mobility ( Certificate )

Issued in: January 2015

ITIL Foundation ( Certificate )

Issued in: January 2015

CCNA ( Certificate )

Issued in: January 2015

C++ certificate – ( Certificate )

Issued in: January 2010 Valid Until: - April 2010

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