Assistant service Manager
Al Jabr Automotives
مجموع سنوات الخبرة :9 years, 7 أشهر
PRESENT DAILY SERVICE MANAGER ACTVITIES DOING IN KIA CARS -SAUDI ARABIA
1. Conducting Daily Meet with service Advisors.
2. Making Daily morning meet with Service Technicians on shop floor with service Engineers.
3. Making to take Feedback forms from customers during the time of delivery of cars by service advisors and analyzing customers feed backs.
4. Focusing on Cs and Revenue targets.
5. Ensuring to close all job cards with my team without keeping any pending job cards, either cash/contract/credit/warranty/goodwill job cards.
6. Converting No show customers into regular customers.
7. Conducting monthly meet with customers and taking feedback from them about our services.
8. Maintaining complete workshop as per Dealer Standards and same time focusing on Housekeeping.
9. Making to do 5s activities by my entire Team
10. Focusing on Campaigns and service Bulletins and making ensure with my down team that campaign jobs done whenever the vehicles are reporting to service
11. Making Attention to all my team on Repeat repair and giving Top Priority to those customers and analyzing the repeat repairs.
12. Supporting my complete Team with Technical and non-Technical issues.
13. Submitting F1 Reports monthly basis to Technical department.
14. Reporting to My HODS on weekly Basis about workshop needs and activities
15. Attending monthly Revenue and Cs Meet with My HODS
Experience:
1. Presently Working as a Job controller for Quick service and Ministry of Defense vehicle operations
2. Promoted to work as a service advisor for Brands like INFINITY, NISSAN and RENAULT, since 2011 january-2012 December
3. Worked as a Body shop service Advisor in Suhail Bahwan Automobiles llc for Brands like INFINITY, NISSAN and RENAULT 2010 OCT-2011 DECEMBER
4. Worked in ATR Cars Pvt Ltd, VOLKSWAGEN as a body shop service advisor Vijayawada from, 2009 December -August 2010
5. Worked in Sundaram Honda as service advisor and warranty in charge at Vijay Wada from 2008 January-2009 November
6. Radha Madhav Toyota as a service advisor at Vijay Wada from 2006 May-2007 December
5 Trainings attended:
1. Service advisor soft skill level-1 at Toyota(TKM) Bangalore
2. Service Advisor soft Skill at Sundaram Motors, Hyderabad.
3. Honda Technical Training at Chennai.
4. Honda Warranty at Chennai.
5. Service Advisor soft skills level -1 & level- 2at VOLKSWAGEN in Bangalore
6. MLV101 polo launch training at Aurangabad
7. GT 001 training attended at Volkswagen at Aurangabad
8. Basic training on IT systems level-1 & level-2 of Volkswagen at Bangalore
9. NISSAN service advisor education programme at OMAN-2011
10. MASTER SERVICE ADVISOR Training Done in NMEF 2013
PRESENT DAILY WORKSHOP ACTIVITIES.
1. Daily Conducting Meeting on floor to all Technicians and informing About New service Bulletins and Service Campaigns from NISSAN, RENAULT or Any News from our Respected HODS.
2. Making all Technicians to do Morning Exercise
3. Sharing Qc Report by our Tester in Morning meeting in front of all Technicians any mistakes they have been done on previous day, which avoids another Technician not to do same mistake.
4. Making Daily Each Technician To share their valuable experience in front of everybody in morning meeting.
5. Informing in Morning meeting who is the best technicians for previous day and
And encouraging him in front of everybody.
6. Maintaining 5s Activities by All Technicians inside the workshop
7. Allocating Quick service and MOD vehicles to Technicians
8. Maintaining Daily workshop inflow and outflow of vehicles and submitting daily Report to our service Manager and HODS once in a week.
9. Maintaining qc Report and submitting to our HOD daily Basis
10. Maintaining Productivity of Technicians and any body found weak, speaking and guiding him personally And encouraging him and making him confident in work
11. Making Qtns for MOD vehicles and submitting to MOD officers and Taking approval from them.
12. Delivering Boarder Guard vehicles as early as possible for Patrolling in OMAN Border
13. Maintaining Good Relationship with commanders in Border and provide them Excellent Service for Border Guard vehicles and making them confident that NISSAN SERVICE Is there to take care their vehicles.
14. Doing Time confirmation after job completion of vehicles by Technicians.
15. Submitting job cards in the front office for the delivery of vehicles before half hour committed time to customer
ACHIEVEMENTS IN GULF
1. Represented for NISAC competition as one of the best SERVICE ADVISOR in OMAN 2011 and awarded at 4th position in SBA.
2. Certified As Nissan SERVICE ADVISOR in OMAN 2011
3. Represented for NISAC competition as one of the best SERVICE ADVISOR in OMAN 2012 and awarded at 3rd position in SBA
4. MASTER SERVICE ADVISOR Training Done in NISSAN MIDDLE
EAST FREEZONE JEBAL ALI DUBAI in 2013 January.
5. Certified as a MASTER SERVICE ADVISOR in NISSAN MIDDLE
EAST FREEZONE JEBAL ALI DUBAI in 2013 April.
6. Represented for NISAC competition as one of the best SERVICE ADVISOR in OMAN 2013 and awarded at 2nd position in SBA
7. Represented To participate in NISAC Regional contest in Dubai at NMEF as a best SERVICE ADVISOR of SUHAIL BAHWAN AUTOMOBILES LLC OMAN 2014 January.
8. Promoted as a Workshop controller for Enhancing Quality of Quick service and MOD Operations by our respected senior GM.
9. Awarded as Best Employee in SUHAIL BAHWAN AUTOMOBILES LLC OMAN for Enhancing Quality of Quick service operations and
Tracking of MOD (Royal Army, Royal Air Force, Royal Navy) vehicles
DUTIES AND RESPONSIBILITIES IN SERVICE AS SERVICEADVISOr
1. Taking appointment for the vehicle on day to day basis
2. Receiving of vehicle s from customer s with customer voice
3. Preparing estimations to customers
4. Explanation of work carried out on the vehicles, and getting
Necessary approvals for any additional jobs
5. Communicating with customer for Readiness and delivery of
Vehicles
6. Post follow up of vehicles after every 3rd Day for customer
Satisfaction
7. Reviving of pending job cards, on weekly, monthly and quarterly
Basis
8. Ensuring 100% customer satisfaction with minimal Repeat Repairs
9. Providing status of work in progress to HODS on Weekly Basis
10. Ensuring customer Retention
11. Reminding customers about next service due.
DUTIES AND RESPONSIBILITIES DONE IN BODY SHOP
1. Making Accident Repair Quotations
2. Submitting Accident Repair Quotations to insurance companies by customers/Fax/ insurance surveyors
3. Making Assessment of vehicle with insurance surveyor and taking necessary signatures on documents to start job
4. Negotiate with insurance companies and Taking Approvals for LUMPSUM Amount to do job for old vehicles
5. Following up for LPO
6. Taking approvals from customers for additional painting and denting jobs which is not covered under insurance claims and Re-generate additional labor.
7. Ordering parts and following up of parts with parts Department in
Daily wise and maintaining parts PNA in Excel sheet and submitting to service in charge daily wise.
8. Knows how to check parts FAST CD (parts catalogue in system)
9. Maintaining 5s Activities by Dentors and painters in the floor
10. Providing status of work in progress to Service in charge on Weekly Basis
1.Manage the service operations.
2.Service reception Workshop management
3.Warranty Setting high standards CSI
4.Maintain good manufacturer relations
5.Reporting on departmental performance to Aftersales Manager
Scholarships Incentive Trips