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Khaldoun Al Khuja, Branches Manager

Khaldoun Al Khuja

Branches Manager·Al Mana Group

Qatar

Diploma, Diploma in electrical & mechanical engineering

Work experience

Total years of experience: 20 years, 5 months

Branches Manager

April 2011 - Present

Al Mana Group

Doha, Qatar

April 2011 - Present

•I work in the automotive sector for more than 10 years .
•an ability to planning, direct and coordinate the operations, division, department, and monitoring, guidance & Planning are major components for my daily job in all our sections from customers area till the workshop .
•I work as a conduit connection between the customer and the company
• Keep customer loyalty for the brand and the company I work & I am working to keep customer satisfaction in higher levels .
•Contribute to increasing revenues and profits of the company that I work out.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor

September 2008 - April 2011

NISSAN Dealership /RAKHA Co Syria

Damascus, Syria

September 2008 - April 2011

•I work as a conduit connection between the customer and the company
• Keep customer loyalty for the brand and the company I work
•Contribute to increasing revenues and profits of the company that I work out
• Plan and implement an optimum utilization of workshop capacity in co-operation with the Workshop Controller.
•Certified as N-SAP Certificate(Nissan Service Advisor
Certification Program with the highest score amongst
all the Middle East participants trainees “96/100”

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Logistics officer

August 2007 - September 2008

Generals Motors

Damascus, Syria

August 2007 - September 2008

•Responsible for order making (vehicles)
•Pipeline management
•Follow up
•Stock management (physical management
•Logistic control (shipping Docs - insurance -follow up)
•Financial control (L\C-TTR- Legalization )
•Receiving goods (physical receipt)
•Clearance (entire process) Tartous Port Follow up
•TFZ - Follow up
•Physical inventory (fire sys .\alarm sys \stocking procedures)
•Transportation - delivery
•Security and control of all stocks held within the facility official invoicing issue official prices

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Cars Service Officer

January 2006 - July 2007

Madar

Damascus, Syria

January 2006 - July 2007

•Responsible for the follow-up maintenance and readiness of the company's fleet of cars
•Responsible for follow-up fleet of cars in terms of performance and readiness.
•Responsible for evaluating the performance of cars and checked periodically.
•Responsible for the diagnosis and screening cars company fleet periodically to ensure high performance and readiness for work.
•Responsible for the work orders for new cars for the company.

Company industry:
Heavy Industry & Metallurgy
Job role:
Support Services

Education

Damascus University

June 2008

June 2008

Diploma, Diploma in electrical & mechanical engineering

Syria

GPA (percentage): 70%

GPA (percentage): 70%

Seventieth degree Celsius

Skills

Customer Service
Expert
Customer Service
Expert
Service Engineering
Expert
Service Engineering
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Senior service advisor
Expert
Senior service advisor
Expert
Branch Service Manager
Expert
Branch Service Manager
Expert
Planning , Direct and Coordinate
Expert
Planning , Direct and Coordinate
Expert
Analysis Skills
Expert
Analysis Skills
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Leadership Skills
Expert
Leadership Skills
Expert
Customer Service
Expert
Customer Service
Expert
Service Engineering
Expert
Service Engineering
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Senior service advisor
Expert
Senior service advisor
Expert

Languages

English
Expert
Arabic
Expert

Recommendations

Charif Maya

May 2012

May 2012

service operation coordinator /Colleague

KHALDOUN ONE OF THE BEST ADVISERS WHO CAN RELEAVE CUSTOMER APPREHENSION HE SEEMS VERY POLITE & FRIENDLY TO ANY CUSTOMER & ALSO WITH ALL COOLIGUES IN ADDITION HE IS VERY ACTIVE & MONEY MAKER IN A FRONT LINE