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Khaldoun Almarashdeh, Direct Personal Banking Advisor

Khaldoun Almarashdeh

Direct Personal Banking Advisor·Bank al Etihad,

Jordan

Master's degree, Finance And Banking

Work experience

Total years of experience: 10 years, 5 months

Direct Personal Banking Advisor

January 2023 - April 2026

Bank al Etihad,

Irbid, Jordan

January 2023 - April 2026

Identify potential customers and actively promote bank products (e.g., accounts,
credit cards, loans, insurance, investment products).Build and maintain strong
relationships with clients by providing excellent service and financial advice.
Achieve individual and branch sales targets in accordance with bank policies.
Handle customer inquiries professionally and resolve issues efficiently.Participate
in promotional campaigns and events to drive business growth.Maintain accurate
records of client interactions and sales using CRM systems.

Company industry:
Banking
Job role:
Banking

Direct Personal Banking Advisor

January 2022 - January 2023

Capital Bank,

Irbid, Jordan

I found this job using Bayt.com

January 2022 - January 2023

Identify potential customers and actively promote bank products (e.g., accounts,
credit cards, loans, insurance, investment products).Build and maintain strong
relationships with clients by providing excellent service and financial advice.
Achieve individual and branch sales targets in accordance with bank policies.
Handle customer inquiries professionally and resolve issues efficiently.Participate
in promotional campaigns and events to drive business growth.Maintain accurate
records of client interactions and sales using CRM systems.

Company industry:
Banking
Job role:
Banking

Direct Personal Banking Advisor

January 2019 - January 2022

Bank al Etihad,

Irbid, Jordan

January 2019 - January 2022

Identify potential customers and actively promote bank products (e.g., accounts,
credit cards, loans, insurance, investment products).Build and maintain strong
relationships with clients by providing excellent service and financial advice.
Achieve individual and branch sales targets in accordance with bank policies.
Handle customer inquiries professionally and resolve issues efficiently.Participate
in promotional campaigns and events to drive business growth.Maintain accurate
records of client interactions and sales using CRM systems.

Company industry:
Banking
Job role:
Sales

Direct Personal Banking Advisor

January 2017 - January 2019

Tamweelcom‎,

Irbid, Jordan

January 2017 - January 2019

1. Client AcquisitionIdentify and approach potential clients within the target
market (small business owners, low-income individuals, artisans, etc.).Conduct
field visits and community outreach to promote loan products.Clearly explain loan
types, terms, conditions, and benefits to prospective clients.2. Loan Eligibility
AssessmentConduct interviews to assess clients financial needs and repayment
capacity.Collect and verify necessary documentation (ID, business records, proof
of income, guarantors if required).Evaluate clients creditworthiness and analyze
their ability to repay the loan.3. Loan Application and ProcessingAccurately
complete loan application forms and ensure all data is correct.Submit
applications to the credit committee or appropriate authority for approval.Ensure
compliance with lending policies and procedures before disbursement.4. Loan
Monitoring and CollectionFollow up with clients post-disbursement to ensure
proper loan utilization.Remind and encourage clients to make timely repayments.
Handle delinquent accounts through proactive communication and repayment
restructuring if necessary.5. Achieving Sales TargetsWork towards achieving
monthly or quarterly loan disbursement and recovery targets.Contribute to branch
or organizational growth by acquiring quality clients.Promote repeat loans and
cross-sell other financial products when appropriate.6. Reporting and
DocumentationMaintain accurate and up-to-date client records in the loan
management system.Prepare regular reports on sales activities, collections, and
portfolio performance.Report field findings and customer feedback to supervisors
for service improvement.7. Customer Relationship ManagementBuild and
maintain strong relationships with clients to ensure satisfaction and loyalty.Offer
financial advice or business development tips to help clients grow sustainably.Act
as a brand ambassador for the institution in the local community.

Company industry:
Financial Services

Life Insurance Agent

November 2014 - November 2015

Arabia Insurance Company

Al Ain, United Arab Emirates

November 2014 - November 2015

1. Client AcquisitionIdentify and approach potential clients interested in life insurance products.Conduct outbound calls, schedule meetings, and engage in field visits.Attend networking events, expos, and local activities to build a client base.2.Explaining Insurance ProductsClearly explain various life insurance policies (whole life, term life, investment-linked, etc.).Highlight key benefits such as financial protection, savings, investment growth, and family security.Address client concerns regarding premiums, terms, claims, and benefits.3. Needs AssessmentAnalyze clients’ financial situations, goals, and responsibilities.Recommend suitable life insurance plans tailored to their needs and risk appetite.Educate clients on the importance of life coverage and long-term financial planning4. Preparing and Presenting ProposalsFill out and review insurance application forms with accuracy.Present detailed quotations and explain premium breakdowns and policy terms.Ensure clients fully understand the policy before signing.5. Achieving Sales TargetsMeet or exceed individual and team sales quotas (monthly, quarterly, or annually).Generate a consistent pipeline of qualified leads and policy conversions.Support business growth by upselling or cross-selling other financial products when possible6. After-Sales ServiceProvide continuous support to policyholders for claims, renewals, and policy modifications.Build long-term relationships with clients through regular follow-ups.Assist clients in updating personal information or selecting riders/add-ons.7. Reporting and DocumentationMaintain accurate client records and update CRM systems regularly.Prepare and submit daily/weekly reports on meetings, leads, and sales performance.Provide feedback from clients to help improve product offerings and service quality.

Company industry:
Insurance & TPA

Education

Al al-Bayt University

May 2020

May 2020

Master's degree, Finance And Banking

Jordan

GPA (rating): Very good

GPA (rating): Very good

The Master’s in Finance and Banking is an advanced study that focuses more deeply on financial and banking aspects, such as asset management, international finance, financial markets, risk analysis, and innovation in banking services. The goal of this major is to prepare students to take leadership positions in banks and financial institutions, and to improve the performance of these institutions through well-informed financial and strategic decision-making.

University Jadara

September 2012

September 2012

Bachelor's degree, Bachelor of Science in Finance and Banking

Jordan

GPA (rating): Good

GPA (rating): Good

The Finance and Banking major focuses on studying how to manage money and financial resources within institutions and banks. The major covers topics such as financial market analysis, risk management, loans and financing, investment, and banking services. The goal of the major is to prepare students to work in banks, investment companies, financial markets, and insurance companies, where they assist in making sound financial decisions and analyzing financial opportunities and risks.

Skills

Retail Banking
Expert
Retail Banking
Expert
Banking
Expert
Banking
Expert
Building Strong Teams
Expert
Building Strong Teams
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MORTGAGE LOAN ORIGINATION
Expert
MORTGAGE LOAN ORIGINATION
Expert
CONSTRUCTION MANAGEMENT
Expert
CONSTRUCTION MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
SALES
Expert
SALES
Expert
FINANCE
Expert
FINANCE
Expert
BANKING
Expert
BANKING
Expert
FINANCIAL ANALYSIS
Expert
FINANCIAL ANALYSIS
Expert
PROJECT RISK MANAGEMENT
Expert
PROJECT RISK MANAGEMENT
Expert
LOANS
Expert
LOANS
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Expert
Marketing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Operational Risk Management
Anti-Money Laundering and Counter-Terrorism Financing
Introduction to the FATCA Law

Hobbies

  • Photography
  • Reading
  • Volunteering
  • Cooking
  • Traveling