Sr. Product Support Sales Engineer
Mohamed Abdulrahman Al-Bahar CO. W.L.L (Caterpillar Dealer)
Total years of experience :12 years, 5 Months
Execute agreed business plan, to ensure the company achieves its sales and market
share targets.
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Develop a good knowledge of customers' needs and buying behaviors to support
customers and provide the appropriate solution.
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Attend to customer concerns/ problems and insure that are resolved amicably, in
timely and professional manner.
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Provide timely, professional and accurate advice to customers on service program,
parts availability and any related improvement.
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Visit the customer to complete required inspection reports (CTS, TA-1) & inform
customer of machine inspection results.
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Coordinate with the service department to discuss and agree the most appropriate
repair options to meet customer requirements.
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Assist in the development of business plans in order to achieve annual operating
budget and parts & service sales.
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Ensure the quality and timeliness of quoting and invoicing.•
Keep up to date with new product introduction and their related parts & service
information.
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Kuwait
Planning and production control, managing workforce, quality control and
assurance and improving production plans.
Worked on several projects as six sigma projects (Complaints management, shops
Queue improvement, Customer satisfaction Improvement, Emtiyaz Program).
Engineering Materials Properties, Manufacturing Processes, Metallurgical processes, Engineering Statistics, Quality Control, Operations Research, Ergonomics and Human Factors Engineering, Motion and Time Study for Lean Manufacturing, Facilities Planning, Project Management, Production Planning and Control, Lean Production & Management, 6-Sigma, Cost Accounting, reliability and maintainability, Simulation, Automation and Systems Dynamics