Customer Services Administrator
OSN
Total years of experience :15 years, 3 Months
:
•Performing routine administrative tasks including dealing with incoming Job Cards
And Reports.
•Dealing promptly and efficiently with telephone and email queries from staff and Partners.
•Performing administrative tasks as required in particular those relating to Business Updates, Campaigns,
New Products.
•Ensuring that Staff and Partners receive an excellent service from OSN in all aspects of our
Service.
•Assisting the other members of the admin team when needed.
•Other ad-hoc tasks and projects as required ensuring the smooth running of the OSN Departments
Quality
UAE, QATAR & BAHRAIN)
Main Responsibilities:
•Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail
Or Phone.
•Handling all client complaints in a timely manner at the highest quality standards
Key Roles:
•Provide information on all Bank Products to existing & potential clients.
•Selling bank products and services, and generate quality service
Opportunities.
•Resolve customer complaints, either directly or conjointly with the
Other concerned deputies.
•Execute client instructions as per Arab Bank policy and procedure.
•Identify & forward customers feedback, and contribute to
Process improvement
for handling complaints
And Arab Bank website.
•Supporting Collection Team in some cases.
Acting Supervisor:
•Supervision and to contribute to the campaigns of the Bank.
•Training and Coaching.
•Listening Inbound and Outbound Calls.
•Evaluating Agents and performance Report.
•Supporting Contact centre manager in performing his responsibilities
Trouble shooting the network issues.
•Installing software (antivirus etc.)
•Installing windows 2000, windows Xp, windows Vista.
•Installing and troubleshooting devices and hardware (printer etc.)
Installing Hardware and Device (printer, etc.)
•Other duties as assigned
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