Sales Supervisor
Al Mulla Group
Total years of experience :7 years, 10 Months
***Sales
Manages and leads staff in achieving location targets
Drives sales activities to achieve targets in cash & credit
Ensures proper implementation of promotional activities to support higher sales results
Follows up with section heads and sales staff on individual achievements • Assists sales staff in completing difficult sales transactions.
***Operations
Negotiate with insurance companies to provide us with competitive quotation terms, pricing and commission scheme.
Underwrite motor fleet policy (addition, deletion and cancellation) scheme business
Examining & approving issued policies, adding specific conditions when required
Check accuracy of polices / endorsements /quotation, debit, credit note
Liaise with other functions of the business department to develop complex business objectives and to achieve customer care and plans in accordance with the company strategic mission.
Manage accurate records of all policies / quotations for reference purpose.
Prepare all analysis reports as required by management & showroom manager.
Monitor insurance claims to ensure they are settled equitably for the client.
Plans and prepares work schedules and assigns employees to specific duties, manages break periods, working hours, sick leaves, and vacations
Reports to the Sales Manager on showroom operations, performance and resource
Ensures all activities in alignment with organizational policies & procedures.
Conducting yearly appraisals and performance reviews with development plans.
Provides constant coaching, mentoring and training for all motor underwriting staff
Ensures employee awareness of quotations & underwriting updates.
Utilizes resources to obtain customer feedback regarding own and competition product and price information including conducting showroom visits, reports results to management for action.
***Customer Service
Provides exceptional customer service and ensure the employees also provide the same level of service.
Handles and follows on customer’s complaints and inquires
Interacts with customers to ensure the quality of services provided
Ensures reviewing insurance claims results and takes necessary actions.
Answer customer queries and resolve problems in a professional, courteous manner.
▪ Assist the customers in selecting available insurance products by undertaking an in depth needs
analysis.
▪ Ensure smooth completion of the sales contract and associated documentation.
▪ Introduce the customer to the after sales department.
▪ Provides organizational support to business operations by performing tasks such as data entry,
research, through multiple systems and working on dual monitors
▪ Handle customer complaints tactfully and promptly.
▪ Use various methods (e.g. telephone, email, visit) to acquire and follow up on prospective
customers.
▪ Ensure regular and prompt updates of customer database and records to increase customer
satisfaction and loyalty.
▪ Work with the sales & marketing team to provide pre- sales and post sales development in the
line company strategy.
▪ Responsible for all sales activities from the lead generation through close deal.
▪ Develop and implement agreed sales targets and plans that will meet both personal and business
goals in line with company vision.
▪ Follow up payment status of overdue customers.
Perform administrative tasks, such as Preparing Quotations which includes a. Evaluating the Risk i.e. (type of vehicles, number of vehicles ...)
▪ To proactively interact with customer, attend to their queries / problems and offer solutions within the established framework and guidelines
▪ Providing accurate, quick and high-quality service that meet customer’s requirements and exceed their expectations
▪ Prepare a daily production summary and generate monthly production report to reconcile with insurance companies dealing with us.
▪ Respond to the Customer’s inquires to process them early as possible and provide them with quotations received to send them to prospective clients
▪ Promote motor underwriting through marketing activities and securing competitive terms and rates to our clients from reputable insurers.
▪ Conduct business visits to the clients (companies, groups) to present the department offers and maintain the relationships and to recommend the suitable module as needs.
Graduation Project (Social media website)