Khaled AlHiraky

•Directing a high-performing admissions team to streamline end-to-end application processing, improving turnaround times while maintaining compliance with university standards.

•Ensured compliance of admission procedures with university policies, standards, and regulatory requirements.

•Provided direct supervision, training, and support to staff, resolving complex student or process issues.

•Coordinate with academic departments to support student onboarding and registration and workflow efficiency within the unit.

•Managed admission and registration processes for 5000+ students.

•Audited all student documents, processed applications on the system, and implemented university policies.

•Issued acceptance letters and verified student eligibility by ensuring all requirements and conditions were met.

•Administered registration services and assisted academic advisors to offer a high level student service.

•Managed the processing of personal loans, credit cards, and accounts, ensuring complete and accurate documentation.

•Executed all personal loans, credit card, and account transactions in strict accordance with policies, process guides, statutory, and bank requirements.

•Oversaw the secure and efficient retrieval of sensitive documentation.

•Acted as Team Leader for 8 months guiding staff and supporting operations.

•Promote the bank's products and services to existing and prospective clients and sales targets.

•Develops and maintains positive relationships with banking clients through excellent customer service.

•Addresses client inquiries and ensures their needs are consistently met.

•Managed all core banking operations, including originating loans, processing credit card applications, and opening new accounts while serving as the primary account manager for customers.

•Led and conducted home visits to Iraqi beneficiaries.

•Performed comprehensive assessments of Iraqi families, covering financial, medical, and general living conditions.

•Supervised field teams and coordinated food distribution of supplies.

•Directed beneficiary queries and issues to the appropriate internal units for resolution.