Customer Support Center Manager
OFFTEC GROUP
Total years of experience :14 years, 0 Months
Coordinate employee payroll, vacations and leaves - maintained and stayed within labor budget and administered
overall expense controls within department guidelines.
- Provided operations management to the technical customer service support team .
- Effectively interacted with management to reach the targets while maintaining a high level of service to customers .
Trained and educated the employees on product to promote sales and product development .
- Reviewed and analyzed market trends and client feedback in order to forecast future trends .
- Establish pricing structures for consumables and spare parts and services and review sales revenues .
- Performed the upgrades and updates for the machines .
Maintaining and fixing color photo -copier machines .
- Maintaining and fixing digital faxes .
- Install and support on networked photo -copier machines .
- Configure, Install and support scan to e-mail enabled machines .
- Configure, Install and support scan to network enabled machines .
Maintaining and fixing color photo -copier machines .
- Maintaining and fixing digital faxes .
- Install and support on networked photo -copier machines .
Configure, Install and support scan to e-mail enabled machines .
- Configure, Install and support scan to network enabled machines .