SALES & SERVICE MANAGER
mashreq bank
Total years of experience :26 years, 11 Months
• Capitalize on the new business opportunities within the local trade boundaries
• Adopt Retention, Expansion, attrition and Cost Management tactics in order to increase Market Share
• Coach & develop Local market Team capabilities towards better implementation of REAC strategies.
• Handle delegated authorities relating to Operational functionalities
• Provide feedback on Market dynamics to the LMM, to recommend Product re-positing according
• Report Operational deviations to LMM to ensure acceptable Branch audit rating.
• Manages the Branch responsibilities in the absence of the LMM
• Interacts with the LMM on a day to day basis to understand new market opportunities and develop market
• Collate information from the Market & team members and recommend changes in credit policies and
• product parameters
• Share with LMM the best practices adopted by the Branch staff
• Interacts with the cross-functional depts. within RBG and other Groups
• Is the Relationship Manager for small business owners
• Resolves complex customer problems by practicing the delegated authority and coordinating with
• the other partners
• Log-in customer complaints and adopt Complaints Handling Analysis Process (CHAP) and assist LMM to
• address service related issues.
• Identify areas of improvement among team members and recommend development plans
Bachelor of commerce may 1983- GOOD