khaled Arnaout

Delivering excellent service to ensure high levels of customer satisfaction.
➢ Motivating the sales team to meet sales objectives by training and mentoring staff.
➢ Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
➢ Hiring, training, and overseeing new staff.
➢ Responding to customer complaints and concerns in a professional manner.
➢ Ensuring store compliance with health and safety regulations.
➢ Developing and arranging promotional material and in-store displays.
➢ Preparing detailed reports on buying trends, customer requirements, and profits.
➢ Undertaking store administration duties such as managing store budgets and updating financial records.
➢ Monitoring inventory levels and ordering new items. ok

➢ Manage day to day relationships with corporate suppliers and users, resolving issues and initiating
variations to contracts where required.
➢ Produce regular reports on supplier/contract performance against agreed measures, which both
monitor progress and enable effective decision-making.
➢ Analyse the obtained offers with its terms & conditions for selecting the best deal.
➢ Negotiate the best deal for pricing and supply contracts.
➢ Processing the Purchase order with the selected vendor.
➢ Follow up with the delivery from suppliers and ensure receiving material on time.
➢ Update the procurement activities tracking sheet daily.
➢ Track orders and ensure timely delivery.
➢ Ensuring that the products and suppliers are good quality.
➢ Reconcile or resolve order discrepancies with supplies.
➢ Filing the Purchase order along with the PRF, quotes & PCS.
➢ Coordinate the purchase of materials and services for all functions of the university.
➢ Assisting University departments in locating substitute materials in cases of emergencies, material
shortage, or other external circumstances.
➢ Working with team members and Procurement Manager to complete duties as needed.
➢ Any other duties as deemed necessary by the procurement manager in line with the
responsibilities for this role

➢ Developing procurement strategies that are inventive and cost-effective.
➢ Sourcing and engaging reliable suppliers and vendors.
➢ Negotiating with suppliers and vendors to secure advantageous terms.
➢ Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
➢ Building and maintaining long-term relationships with vendors and suppliers.
➢ Approving purchase orders and organizing and confirming delivery of goods and services.
➢ Performing risk assessments on potential contracts and agreements.
➢ Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.
➢ Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.
➢ Preparing procurement reports

• Supervise all facets of the 365 Fruit & Veg Team categories, devising strategies and implementing plans to establish 365 by Whole Foods Market as a reputable and leading brand renowned for delivering outstanding value, high quality, and convenience on a daily basis.
• Collaborate with Whole Foods Market Global/Regional partners and suppliers to define and continuously refine the core item mix and seasonal offerings at 365 stores.
• Take charge of the 365 supply chain and distribution operations, collaborating with internal and external distribution partners to optimize distribution channels and manage costs effectively, ensuring consistent availability and pricing of all products.
• Integrate processes and systems to enhance accuracy, efficiency, inventory productivity, space utilization, and profitability.
• Engage in long-term business planning, utilizing performance evaluations, data analysis, customer and industry insights, and market trends in conjunction with Whole Foods Market Global/Regional partners.
• Curate and source the initial product mix.
• Establish and maintain retail pricing for products in accordance with 365 retail guidelines and margin expectations.
• Manage daily/weekly cost control and retail adjustments, coordinating pricing with regional purchasing teams for 365/Whole Foods Market products in shared markets, and ensuring competitive retail pricing across all 365 markets in collaboration with Global Competitive Retail Team and regions.
• Develop and implement promotional strategies for 365 products, negotiating promotional allowances with Whole Foods Market and suppliers, scheduling events, and evaluating promotional performance.
• Scout, evaluate, and introduce new products that align with Whole Foods Market standards and 365 objectives.
• Achieve target gross margin rates by category.
• Collaborate with operations to analyze financial and operational performance, identify business risks and opportunities, and ensure category-specific margin targets are met.
• Stay abreast of relevant regulatory rules and standards and ensure compliance.
• Direct the development of merchandise plans and all related business metrics.
• Coordinate with Whole Foods Market Global partners to establish and execute an effective category review schedule, analyze SKU rationalization data, identify category needs, and maintain an optimal product mix in collaboration with suppliers and Global partners.
• Work with the 365 Space Planner to integrate centrally planned product mixes into planograms and merchandising planners.
• Develop weekly or bi-weekly departmental merchandising plans.
• Foster positive and productive partnerships with Whole Foods Market Global/Regional teams to ensure effective sourcing and product development.
• Collaborate actively with 365 Purchasing, Operations, and Marketing teams to create materials and communications that provide clear and efficient direction to all partners.
• Represent the 365 Team and brand in various settings, inspiring team members with your passion for our products and dedication to our success.
• Cultivate cooperative and mutually beneficial relationships with stakeholders, implementing and executing 365 concepts in a constructive manner to facilitate rapid acceptance of new business practices.
• Respond promptly to feedback and adjust programs as necessary to better serve customers and store operators.
• Collaborate with Operations, as required, to develop training materials.
• Provide leadership and guidance to 365 Category Assistants and Space Planner, including hiring, training, delegation, mentoring, and conducting job dialogues.

Achievement: Closing the highest deal with AL-DIWAN AL-AMIRI with 1M KD of watches deal. Increased revenue on high jewelry from 170K KD TO 290K KD. Got the best seller in the jewelry of KD 330K. Highest sales in Kuwait 695, 000 KD. Having more than five training to develop selling skills and had training on complicated watches.
Responsibilities:

• Creating monthly sales plan.
• Set a monthly target for the staff to achieve the store target.
• Asking to send a daily report of the missing items which our customers ask for.
• Providing weekly sales report.
• Monitor stock levels of various fast-moving jewelry as well as accessories required for the mix of Customers.
• Created a plan for the staff to sell the slow-moving items.
• Created events to our loyal clients to introduce the new items.
• Conduct training for staff on new items
• Gave training on sales skills every two months with real clients to develop the employees sales skills.
• Determine through detailed and specific discovery process the objectives of the client's visit.
• Assist in the merchandising and overall daily maintenance of the watch and jewelry cases and under stock.
• Maintain proper visual standards for all watch and jewelry cases, including protective watch wrapping and jewelry polishing/steam cleaning.
• Achieve desired sales target, monthly KWD 55K.
• Maintain good customer relationships with my clients.
• Best High Jewelry Sales Executive
• Developed skills and product knowledge of team members through training and evaluation.

• Ensure that product assortments are tailored to suit the unique cultural, economic, and social characteristics of each store.
• Oversee the development of competitive assortment offerings to establish Majid Al Futtaim Retail as a leading presence in the country.
• Shape the pricing and freshness perception of our products.
• Spearhead and encourage comparative analyses between sections to enhance the effectiveness of our commercial concepts.
• Assist customers promptly, attentively listening to their needs and providing effective solutions.
• Supervise sales activities to ensure customers consistently receive top-notch service and high-quality products meeting or surpassing established standards.
• Maintain optimal product availability and service levels at all times, ensuring goods are presented according to agreed-upon plans.
• Monitor and report on competitor activities, including pricing, range, and quality, and propose strategies to outperform competitors.
• Inspect merchandise to confirm accurate pricing and display, ensuring it performs as advertised.
• Enforce adherence to set guidelines and standards for product presentation, taking corrective measures as necessary.
• Uphold the freshness of offered goods within internal quality standards and in compliance with relevant local regulations.