IT Project Leader
Dubai Government
Total years of experience :19 years, 0 Months
Under Demand & Delivery umbrella, handling entire PM activities related to the alignment of the technical aspects of product development & delivery processes
Interlock across Core, Voice, Data, BSS, OSS, Middleware, CRM, DWH, BI, Portals & CC domains
Service conceptualization, requirements management and E2E design
Ensure marketing related activities (business case, campaigns, concept creation, subscribers migration, transformation) are completed as per project plan
Controlling software quality assurance testing phases with direct involvement and contribution to the technical QA, functional UAT and related Defects Management activities.
Planning Go live activities throughout mature Release & change management process
Supporting operational post launch issues
Accountable for Vendor management including contract finalization, compliance and SLA monitoring
Responsible for the project management throughout the entire project lifecycle including
Interface between global process owners, Business Analysts & Development teams for Orange ordering applications
Provide ‘Usage Support’ to end-users and Expert Support to technical teams
Provide list of RFC's on T-1 gate with priorities & Manage clarification calls
Filtering RFC's at T0 meeting based on business prioritization
Approving functional specifications for individual RFC's
Conducting T1 meeting & taking decision for RFC's passing T1 gate
Participating in User Acceptance Testing kick off Go/No Go then Performing UAT for individual applications
Conducting meeting every week during Meta Release UAT phase with all stakeholders
Conducting GO/NO GO meeting for MR
Performing tests during release on rollout day & taking go/no go call
Communication to users-for workarounds, if any
Providing training to users before rollout for individual applications and create a user guide
Conducting post meta release rollout meetings
Approval for CRFC‘s on individual applications
Responsible for the change management and training throughout the deployment of HMIS (hospital management information system) at Khafji Joint Operations in Khafji Saudi Arabia
One year experience as Revenue Assurance & Data Solution Specialist in the Revenue Assurance department, taking the responsibility of non-billed connection consolidation project, saving millions of dollars to Orange
B.Sc. in Electronics & Communications Ain Shams University 2003 Grade : Very Good With Honor Project : RF Spectrum Analyzer (Design, Implementation & PCB Layout) Supervisor: A. Professor Dr. Khaled Sharaf Project Grade: Excellent