Contact Center Agent
aramex
مجموع سنوات الخبرة :15 years, 6 أشهر
• Answering inbound calls.
• Contacting customers (outbound calls) with a welcome call for new subscribers.
• Handling and resolving incoming customer complaints and responding to customer inquiries.
• Analyzing customer complaints and surveys and communicate it to the team leader.
• Serving and assisting pay TV users.
• Providing technical support for Receivers/ Decoders .
• Performing telesales in renewal subscriptions.
• Assisting the team leader in creating monthly shift plans for the team .
• Training and supporting new agents.
• Preparing rental agreements.
• Liaising with different branches car deliveries and collections.
• Recording sales and order information and reporting the sales reports to the manager.
• Operating Rentway system.
• Preparing shift plans of the drivers for pick up and drop of services.
• Coordinating regular car maintenance services.
• Providing high class customer service to the respective customers
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• Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.
• Liaising with suppliers to check on the progress of existing orders.
• Recording sales and order information and sending copies to the Manager in the end of the day.
• Reviewing own sales performance, aiming to meet or exceed targets
• Holding the cash flow for the branch
• Monitoring and coordinating the delivery of the goods and supervising the warehouse.
• Monitoring Journals and Bookkeeping
• Sales Report and Customer Accounts auditing
• Providing customer services and sales tasks.
• Purchasing report and support to the head office.
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